Property Field Claims Adjuster

American Family Insurance

. Investigate the origin and cause of property claims by contacting insureds, claimants, agents, attorneys, contractors, experts, investigators, adjusters, public personnel, and others .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling 1st-party and 3rd-party property claims, with a solid understanding of casualty coverages and the claim handling process. Capable of providing customer-driven solutions and conducting thorough inspections while adhering to state-specific licensing requirements.

Highest-signal resume keywords

1st-Party Claims Handling3rd-Party Claims HandlingCasualty Coverage KnowledgeXactimate ExperienceField Property Claims Adjusting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationDamage EvaluationPolicy InterpretationNegotiation SkillsCustomer ServiceMulti-Line Claims HandlingPhysical Task Performance

Soft Skills

Problem SolvingCommunication SkillsDecision Making

Certifications & Qualifications

Property Casualty Claims Licensing

Industry Keywords

Claims ProcessField Claims AdjustingOn-Site InspectionsCustomer InquiriesConyers GeorgiaCovington Georgia

About the role

Key responsibilities & impact

Investigate the origin and cause of property claims by contacting insureds, claimants, agents, attorneys, contractors, experts, investigators, adjusters, public personnel, and others
Identify complex issues and seek assistance as needed while handling claims in good faith
Handle 1st-party and 3rd-party claims under multiple policy types and endorsements
Conduct on-site inspections, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters
Respond to customer inquiries, make appropriate decisions, and close files as needed
Interpret policies, leases, by-laws, declarations, articles, and contract coverages and apply them to assigned losses
Provide claim process and status updates, answer questions, or redirect inquiries to other areas
Complete other assignments, job duties, or projects based on skills, achievements, or experience
Report to the Property Claim Manager and handle homeowner property field claims in the Conyers or Covington, Georgia territory

Requirements

What you’ll need

Must be located within the Conyers or Covington, Georgia territory
Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories, or equivalent experience
Demonstrated experience handling moderately complex claims, or equivalent experience
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or equivalent knowledge
Solid knowledge and understanding of each phase of the claim handling process, or equivalent knowledge
Valid driver's license and acceptable driving record
Obtain state-specific property casualty claims licensing as required
Up to 50% travel; catastrophe duty up to 75% as applicable
Ability to perform physical tasks including climbing, moving through tight or confined spaces, and moving objects up to 50 pounds
Ability to work in low and high temperatures, precipitation, wind, noisy, hazardous, poorly ventilated, and small or enclosed environments
Sponsorship will not be considered unless specified in the posting
Preferred: Xactimate experience
Preferred: Field property claims adjusting experience
Selected offer contingent on applicable background checks and signing a non-disclosure agreement

Benefits

Comp & perks

Company fleet vehicle provided, with an option for personal use
Relocation support for eligible candidates
New Employee Orientation during the first week, held in person or virtually
Comprehensive medical, dental, vision, and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
Reasonable accommodation support