Property Field Claims Adjuster

American Family Insurance

. Investigate the origin and cause of homeowner property claims .

Posted 10/28/2026full-timeTacoma • Washington • United StatesMid-LevelSenior💰 $64,000 - $106,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling 1st and 3rd party claims across multiple policy types, with a solid understanding of the claims handling process and casualty coverages. Proven ability to provide customer-driven solutions and effectively negotiate claims while maintaining compliance with industry standards.

Highest-signal resume keywords

Claims Handling ExperienceCustomer-Driven SolutionsKnowledge of Casualty CoveragesXactimate FamiliarityState-Specific Property Casualty Claims Licensing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

1st Party Claims Handling3rd Party Claims HandlingClaims NegotiationOn-Site InspectionsPolicy InterpretationDamage EvaluationMulti-Line Claims ManagementComplex Issue IdentificationField WorkClaims Process Updates

Soft Skills

Customer ServiceDecision MakingCommunicationProblem SolvingTeam Collaboration

Tools & Technologies

XactimateClaims Management Software

Certifications & Qualifications

State-Specific Property Casualty Claims LicensingValid Driver's License

Industry Keywords

Homeowner Property ClaimsCasualty CoveragesClaims ProcessEndorsementsAdjustersPublic AdjustersContract CoveragesCatastrophe DutyField InspectionsBackground Checks

About the role

Key responsibilities & impact

Investigate the origin and cause of homeowner property claims
Contact insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters and public personnel
Handle 1st party and 3rd party claims under multiple policy types and endorsements
Conduct on-site inspections and evaluate damages
Negotiate claims with insureds, claimants, attorneys and public adjusters
Identify complex issues and seek assistance as needed
Handle claims on a good faith basis
Respond to customer inquiries, make appropriate decisions and close files
Interpret policies, leases, by-laws, declarations, articles and contract coverages
Provide claim process and status updates and answer or redirect questions
Report to the Property Claim Manager
Spend approximately 80% of time working in the field and interacting directly with customers
Complete other assignments, job duties or projects as assigned

Requirements

What you’ll need

Must be located within the Tacoma metro area
Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories, or equivalent experience
Demonstrated experience handling moderately complex claims, or equivalent experience
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or equivalent knowledge
Solid knowledge and understanding of each phase of the claim handling process, or equivalent knowledge
Familiarity and experience with Xactimate preferred
Valid driver's license required plus an acceptable driving record
Obtain state-specific property casualty claims licensing as required
Ability to travel up to 50%
Ability to perform catastrophe duty up to 75% as applicable
Ability to work in outdoor, hazardous, noisy, poorly ventilated, low- and high-temperature, small and/or enclosed environments
Ability to ascend and descend ladders, stairs, scaffolding, ramps, poles and similar structures
Ability to move in different positions and work in tight and confined spaces
Ability to adjust or move objects up to 50 pounds in all directions
Successful completion of applicable background checks
Ability to sign a non-disclosure agreement for proprietary information, trade secrets, and inventions

Benefits

Comp & perks

Company fleet vehicle provided, with an option for personal use
Relocation support for eligible candidates
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
New Employee Orientation and onboarding support
Occasional virtual delivery of orientation sessions