Property Field Claims Adjuster

American Family Insurance

. Work in the field handling homeowner property field claims in the Detroit, MI metro area .

Posted 10/7/2026full-timeDetroit • Michigan • United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling 1st and 3rd party property claims, with a solid understanding of casualty coverages and the claim handling process. Capable of providing customer-driven solutions while effectively negotiating and evaluating damages in the field.

Highest-signal resume keywords

1st Party Claims Handling3rd Party Claims HandlingXactimate ProficiencyProperty Casualty Claims LicensingCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationDamage EvaluationPolicy InterpretationNegotiation SkillsField Inspections

Soft Skills

Customer-Driven SolutionsDecision MakingCommunication Skills

Certifications & Qualifications

State-Specific Property Casualty Claims Licensing

Industry Keywords

Casualty CoveragesMulti-Line ClaimsClaim Handling ProcessField ClaimsHazardous Environments

About the role

Key responsibilities & impact

Work in the field handling homeowner property field claims in the Detroit, MI metro area
Report to the Property Claim Manager
Investigate claim origin and cause by contacting insureds, claimants, agents, attorneys, contractors, experts, special investigation units, adjusters and public personnel
Handle 1st party and 3rd party claims under multiple policy types and endorsements
Conduct on-site inspections, evaluate damages and negotiate claims
Identify complex issues and seek assistance as needed
Interpret policies, leases, bylaws, declarations, articles and contract coverages
Respond to customer inquiries, make decisions and close files
Provide parties with claim-process information and status updates
Travel to office locations occasionally for team meetings, training and cultural events
Complete other assignments and participate in projects as required
Spend approximately 80% of working time in the field

Requirements

What you’ll need

Must be located within the Detroit, MI metro area; also open to Pontiac, Southfield and Mt. Clemens areas
Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories, or equivalent experience
Demonstrated experience handling moderately complex claims, or equivalent experience
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or equivalent knowledge
Solid knowledge and understanding of each phase of the claim handling process, or equivalent knowledge
Valid driver's license and acceptable driving record
Obtain state-specific property casualty claims licensing as required
Familiarity and experience with Xactimate preferred
Ability to travel up to 50%; catastrophe duty up to 75% as applicable
Ability to work in outdoor, hazardous, noisy, poorly ventilated, low- and high-temperature, and small or enclosed environments
Ability to ascend and descend ladders, stairs, scaffolding, ramps, poles and similar structures
Ability to move objects up to 50 pounds in all directions
Successful completion of applicable background checks
Signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
Sponsorship will not be considered unless specified in the posting

Benefits

Comp & perks

Company fleet vehicle provided, with an option for personal use
Relocation support for eligible candidates
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
New Employee Orientation and training