Property Field Claims Adjuster

American Family Insurance

. Investigate the origin and cause of homeowner property claims .

Posted 9/22/2026full-timeRaleigh • North Carolina • United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling 1st-party and 3rd-party property claims, with a solid understanding of casualty coverages and the claim handling process. Proficient in customer service, negotiation, and on-site inspections while maintaining compliance with state-specific licensing requirements.

Highest-signal resume keywords

1st-Party And 3rd-Party Claims HandlingCasualty Coverage KnowledgeXactimate Estimate WritingCustomer-Driven SolutionsProperty Casualty Claims Licensing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationOn-Site InspectionsNegotiation SkillsPolicy InterpretationClaims Process KnowledgeMulti-Line Claims HandlingComplex Claims ManagementDamage EvaluationCustomer Inquiry ResponsePhysical Capability To Move Objects

Soft Skills

Customer ServiceProblem SolvingCommunication SkillsDecision MakingTeam Collaboration

Certifications & Qualifications

Valid Driver's LicenseState Specific Property Casualty Claims Licensing

Industry Keywords

Homeowner Property ClaimsAdjustersContractorsPublic AdjustersSpecial Investigation UnitsClaims AdjustingHazardous EnvironmentsCatastrophe DutyOutdoor Work ConditionsClaims Status Updates

About the role

Key responsibilities & impact

Investigate the origin and cause of homeowner property claims
Contact insureds, claimants, agents, attorneys, contractors, experts, special investigation units, adjusters and public personnel
Identify complex issues and seek assistance as needed
Handle 1st-party and 3rd-party claims under multiple policy types and endorsements
Conduct on-site inspections and evaluate damages
Negotiate claims with insureds, claimants, attorneys and public adjusters
Respond to customer inquiries, make decisions and close files
Interpret policies, leases, bylaws, declarations, articles and contract coverages
Provide parties with claim process and status updates
Answer questions or redirect inquiries to appropriate areas
Complete other assignments and participate in projects as needed

Requirements

What you’ll need

Must be located within the Winston-Salem/Greensboro area, North Carolina
Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories, or equivalent experience
Demonstrated experience handling moderately complex claims, or equivalent experience
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or equivalent knowledge
Solid knowledge and understanding of each phase of the claim handling process, or equivalent knowledge
Valid driver's license required plus an acceptable driving record
Obtain state specific property casualty claims licensing as required
Ability to travel up to 50%
Ability to perform catastrophe duty up to 75% as applicable
Ability to work in outdoor, hazardous, noisy, poorly ventilated, low- or high-temperature, small and/or enclosed spaces
Ability to ascend and descend ladders, stairs, scaffolding, ramps, poles and similar structures
Ability to move in different positions and adjust or move objects up to 50 pounds in all directions
Property field claims adjusting and Xactimate estimate writing experience preferred

Benefits

Comp & perks

Company fleet vehicle provided, with option for personal use
Relocation support for eligible candidates
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
New Employee Orientation and onboarding support
Reasonable accommodation support