Property Field Claims Adjuster

American Family Insurance

. Investigate the origin and cause of homeowner property claims .

Posted 9/22/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling 1st and 3rd party property claims, with a solid understanding of casualty coverages and the claim handling process. Proficient in providing customer-driven solutions and conducting on-site inspections while effectively negotiating claims.

Highest-signal resume keywords

1st Party Claims Handling3rd Party Claims HandlingXactimate ProficiencyCasualty Coverage KnowledgeCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim Handling ProcessOn-Site InspectionsDamage EvaluationPolicy InterpretationNegotiation Skills

Soft Skills

Customer-Driven SolutionsProblem SolvingCommunication Skills

Certifications & Qualifications

State-Specific Property Casualty Claims License

Industry Keywords

Multi-Line ClaimsEndorsementsClaim Process UpdatesField WorkCatastrophe Duty

About the role

Key responsibilities & impact

Investigate the origin and cause of homeowner property claims
Contact insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, public personnel, and other parties
Identify complex issues and seek assistance as needed
Handle 1st party and 3rd party claims under multiple policy types and endorsements
Conduct on-site inspections, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters
Respond to customer inquiries, make appropriate decisions, and close files
Interpret policies, leases, by-laws, declarations, articles, and contract coverages and apply them to assigned losses
Provide claim process and status updates, answer questions, or redirect inquiries
Work primarily in the field, spending approximately 80% of time interacting directly with customers
Report to the Property Claim Manager
Complete other assignments, job duties, or projects as required
Attend occasional office-based team meetings, training, and cultural events

Requirements

What you’ll need

Must be located within the Chicagoland metro area
Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories, or equivalent experience
Demonstrated experience handling moderately complex claims, or equivalent experience
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or equivalent knowledge
Solid knowledge and understanding of each phase of the claim handling process, or equivalent knowledge
Valid driver's license and acceptable driving record
Obtain state-specific property casualty claims licensing as required
Familiarity and experience with Xactimate preferred
Ability to travel up to 50%
Catastrophe duty up to 75% as applicable
Ability to perform physical tasks including climbing ladders, stairs, scaffolding, ramps, and poles; moving through tight or confined spaces; and moving objects up to 50 pounds
Willingness to work in outdoor, noisy, hazardous, poorly ventilated, and high- or low-temperature environments
Offer contingent on applicable background checks
Offer contingent on signing a non-disclosure agreement
Sponsorship will not be considered unless specified in the posting

Benefits

Comp & perks

Company fleet vehicle provided, with an option for personal use
Relocation support for eligible candidates
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
New Employee Orientation and onboarding support