Property Field Claims Adjuster

American Family Insurance

. Investigate the origin and cause of homeowner property claims .

Posted 10/28/2026full-timePortland • Oregon • United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling 1st-party and 3rd-party property claims, with solid knowledge of casualty coverages and the claim handling process. Proven ability to provide customer-driven solutions and effectively negotiate claims while working in diverse environments.

Highest-signal resume keywords

1st-Party Claims Handling3rd-Party Claims HandlingCasualty Coverage KnowledgeXactimate FamiliarityProperty Casualty Claims Licensing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim InvestigationOn-Site InspectionsClaims NegotiationPolicy InterpretationDamage Evaluation

Soft Skills

Customer ServiceProblem SolvingCommunication

Certifications & Qualifications

Valid Driver's LicenseState-Specific Property Casualty Claims Licensing

Industry Keywords

Multi-Line ClaimsClaim Handling ProcessEndorsementsField WorkCatastrophe Duty

About the role

Key responsibilities & impact

Investigate the origin and cause of homeowner property claims
Contact insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, public personnel and related parties
Identify complex issues and seek assistance as needed
Handle 1st-party and 3rd-party claims under multiple policy types and endorsements
Conduct on-site inspections and evaluate damages
Negotiate claims with insureds, claimants, attorneys and public adjusters
Respond to customer inquiries, make appropriate decisions and close files as needed
Interpret policies, leases, bylaws, declarations, articles and contract coverages
Provide claim process and status information and answer or redirect questions
Report to the Property Claim Manager
Work approximately 80% in the field interacting directly with customers
Attend occasional office-based team meetings, training and cultural events
Complete other assignments and participate in projects as required

Requirements

What you’ll need

Must be located within the Portland metro area
Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories, or equivalent experience
Demonstrated experience handling moderately complex claims, or equivalent experience
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or equivalent knowledge
Solid knowledge and understanding of each phase of the claim handling process, or equivalent knowledge
Valid driver's license required plus an acceptable driving record
Obtain state-specific property casualty claims licensing as required
Familiarity and experience with Xactimate preferred
Ability to travel up to 50%
Ability to perform catastrophe duty up to 75% as applicable
Ability to work in outdoor, hazardous, noisy, poorly ventilated, low- and high-temperature, and small or enclosed environments
Ability to climb ladders, stairs, scaffolding, ramps, poles and similar structures
Ability to move through tight and confined spaces
Ability to adjust or move objects up to 50 pounds in all directions
Offer contingent on applicable background checks
Sponsorship will not be considered unless specified in the posting

Benefits

Comp & perks

Company fleet vehicle provided, with an option for personal use
Relocation support for eligible candidates
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
New Employee Orientation and onboarding support