Property Field Claims Adjuster, Northwest Akron, Medina, Brunswick

American Family Insurance

. Investigate and maintain property claims .

Posted 9/18/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling 1st-party and 3rd-party property claims, with solid knowledge of policies and endorsements related to casualty coverages. Proven ability to conduct field inspections, evaluate damages, and negotiate claims effectively.

Highest-signal resume keywords

Property Claims HandlingXactimate EstimationField InspectionsCustomer-Driven SolutionsMulti-Line Claims Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

1st-Party Claims3rd-Party ClaimsCasualty Coverages KnowledgeClaim Handling ProcessField WorkDamage EvaluationNegotiation SkillsPolicy InterpretationEstimate WritingDriving License

Soft Skills

Customer ServiceProblem SolvingCommunication

Certifications & Qualifications

State-Specific Property Casualty Claims Licensing

Industry Keywords

Homeowner Property ClaimsField ClaimsDesk ClaimsClaim Process UpdatesCatastrophe Duty

About the role

Key responsibilities & impact

Investigate and maintain property claims
Secure information, review coverages, complete field inspections, and settle claims
Handle moderately complex homeowner property field claims
Occasionally handle desk claims
Investigate origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts, special investigation units, adjusters, and public personnel
Identify complex issues and seek assistance as needed
Handle 1st-party and 3rd-party claims under multiple policy types and endorsements
Conduct on-site inspections, evaluate damages, and negotiate claims
Respond to customer inquiries, make decisions, and close files
Interpret policies, leases, by-laws, declarations, articles, and contract coverages
Provide claim process and status updates and answer or redirect questions
Complete additional assignments, duties, or projects as needed
Report to the Property Claim Manager
Spend approximately 80% of time in the field

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories, or equivalent experience
Demonstrated experience handling moderately complex claims, or equivalent experience
Solid knowledge of policies and endorsements related to casualty coverages, or equivalent knowledge
Solid knowledge of each phase of the claim handling process, or equivalent knowledge
Valid driver's license and acceptable driving record
Obtain state-specific property casualty claims licensing as required
Hands-on property field claims experience
Proven ability to write clear, accurate, and timely estimates in Xactimate
Ability to travel up to 50%
Catastrophe duty up to 75% as applicable
Ability to perform field work, including ladders, stairs, scaffolding, ramps, poles, tight/confined spaces, and hazardous environments
Ability to adjust or move objects up to 50 pounds
Must pass applicable background checks
Must sign a non-disclosure agreement
Sponsorship will not be considered unless specified in the posting

Benefits

Comp & perks

Relocation support offered for eligible candidates
Company fleet vehicle provided, with option for personal use
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
New Employee Orientation and onboarding support