Property Field Claims Adjuster, Southwest Cleveland/Lorain

American Family Insurance

. Investigate and maintain property claims .

Posted 9/18/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling 1st-party and 3rd-party property claims, with solid knowledge of casualty coverages and the claim handling process. Proven ability to conduct field inspections, negotiate settlements, and provide customer-driven solutions.

Highest-signal resume keywords

Property Claims HandlingXactimate ProficiencyCustomer Service ExperienceField Inspection SkillsCasualty Coverage Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

1st-Party Claims3rd-Party ClaimsMulti-Line ClaimsClaim Handling ProcessField InspectionsDamage EvaluationNegotiation SkillsPolicy InterpretationEstimate WritingCatastrophe Duty

Soft Skills

Customer-Driven SolutionsDecision MakingCommunication Skills

Certifications & Qualifications

State-Specific Property Casualty Claims License

Industry Keywords

Homeowner Property ClaimsCoverage EndorsementsClaim Origin InvestigationHazardous EnvironmentsConfined Spaces

About the role

Key responsibilities & impact

Investigate and maintain property claims
Secure information, review coverages, complete field inspections, and settle claims
Handle moderately complex homeowner property field claims, typically within 2 hours of Cleveland, Ohio
Occasionally handle desk claims
Investigate claim origin and cause by contacting insureds, claimants, agents, attorneys, contractors, experts, investigators, adjusters and public personnel
Identify complex issues and seek assistance as needed
Handle 1st-party and 3rd-party claims under multiple policy types and endorsements
Conduct on-site inspections, evaluate damages, and negotiate settlements
Respond to customer inquiries, make decisions, and close files as needed
Interpret policies, leases, by-laws, declarations, articles and contract coverages
Provide claim process and status updates and answer or redirect questions
Complete other assignments and participate in projects as needed
Report to the Property Claim Manager
Travel to office locations occasionally for team meetings, training and culture events

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories, or equivalent experience
Demonstrated experience handling moderately complex claims, or equivalent experience
Solid knowledge of policies and endorsements related to casualty coverages, or equivalent knowledge
Solid knowledge of each phase of the claim handling process, or equivalent knowledge
Valid driver's license and acceptable driving record
Obtain state-specific property casualty claims licensing as required
Hands-on property field claims experience
Proven ability to write clear, accurate, and timely estimates in Xactimate
Ability to travel up to 50%
Ability to perform catastrophe duty up to 75% as applicable
Ability to ascend/descend ladders, stairs, scaffolding, ramps, poles and similar structures
Ability to work in tight and confined spaces and hazardous environments
Ability to move objects up to 50 pounds in all directions
Offer contingent on applicable background checks
Offer contingent on signing a non-disclosure agreement
Sponsorship will not be considered unless specified in the posting

Benefits

Comp & perks

Company fleet vehicle provided, with an option for personal use
Relocation support for eligible candidates
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
New Employee Orientation and onboarding support
Reasonable accommodation support