Senior Manager, Engineering

American Family Insurance

. Define, deliver, and support software solutions to meet business needs .

Posted 10/7/2026full-timeUnited StatesSenior💰 $131,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing cross-functional teams and delivering software solutions that align with business needs, while ensuring performance and availability of cloud and internal services. Strong leadership in stakeholder management and enterprise infrastructure optimization is essential.

Highest-signal resume keywords

Leadership SkillsEnterprise Infrastructure ManagementBudgeting and Financial ManagementKPI DevelopmentCloud Service Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Solutions DeliveryEnterprise InfrastructurePerformance AssessmentAgile DeliveryRisk ManagementCost ManagementImplementation PlanningOptimization OpportunitiesService Delivery CoordinationDocument Print and Storage Knowledge

Soft Skills

Effective CommunicationInterpersonal SkillsPresentation SkillsTeam CollaborationEmployee Development

Tools & Technologies

Cloud ServicesInfrastructure Management ToolsProject Management SoftwarePerformance Monitoring ToolsCollaboration Platforms

Industry Keywords

Shared Services EnvironmentStakeholder ManagementInsurance KnowledgeOrganizational PoliciesPerformance-Driven Environment

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Define, deliver, and support software solutions to meet business needs
Manage relationships with multiple IT and business stakeholders
Assemble and manage cross-functional teams for client work
Define implementation plans, effort, and cost
Manage risks and problems
Assess work quality and ensure final products meet client expectations
Create roadmaps and architect solutions for business needs
Manage design, development, engineering, implementation, and operations of servers, infrastructure, networks, websites, and telecommunications services
Oversee product roadmaps and prioritized backlogs
Balance user needs, business objectives, resource utilization, and technical feasibility
Manage performance and availability of cloud and internal services
Coordinate cloud and end-user service delivery implementations, ensuring on-time and on-budget completion
Foster a collaborative, performance-driven, inclusive work environment
Set goals, provide feedback, conduct performance assessments, and support employee development
Contribute to division or department leadership and communicate organizational mission, vision, values, policies, and practices

Requirements

What you’ll need

Demonstrated leadership skills in a shared services environment supporting multiple IT customers and stakeholder groups
Strong understanding of enterprise infrastructure, including print, storage, and correspondence platforms
Ability to identify enterprise optimization opportunities
Ability to prioritize workload and manage competing demands
Ability to develop KPIs to measure system performance and success
Focus on minimizing overhead and complexity while enabling self-managing, agile delivery
Strong budgeting and financial management skills
Effective communication, presentation, and interpersonal skills
Knowledge of enterprise document print and storage preferred
Insurance knowledge is a plus
Sponsorship will not be considered unless specified in the posting
Must reside within approximately 35–50 miles of Madison, Wisconsin, or Boston, Massachusetts
Willingness to work at least 10 days per month from the office
Successful applicable background checks
Signing a non-disclosure agreement

Benefits

Comp & perks

Relocation support for eligible candidates
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
New Employee Orientation during the first week
Reasonable accommodation support for qualified individuals