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Licensed ACA Health Insurance Agent – AZ
American Health Marketplace. Educate consumers on Affordable Care Act (ACA) Marketplace health insurance options .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in educating consumers on Affordable Care Act (ACA) Marketplace health insurance options while maintaining compliance with licensing and regulatory requirements. Proficient in providing consultative customer service and navigating multiple computer systems to assist clients effectively.
Highest-signal resume keywords
Active Health Insurance LicenseActive National Producer Number (NPN)ACA Marketplace EnrollmentCustomer Service SkillsComputer Navigation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Health Insurance KnowledgeACA Marketplace EducationPlan Features ExplanationApplication ProcessingSales Conversion Techniques
Soft Skills
Verbal CommunicationListening SkillsDependabilityCoachable AttitudeMotivation to Develop
Tools & Technologies
Customer Relationship Management (CRM) SystemsOnline Enrollment PlatformsMultiple Computer Systems
Certifications & Qualifications
Health Insurance LicenseContinuing Education Requirements
Industry Keywords
Affordable Care Act (ACA)Marketplace Health InsuranceTelesalesCall Center ExperienceCompliance with CMS
About the role
Key responsibilities & impact- Educate consumers on Affordable Care Act (ACA) Marketplace health insurance options
- Assess individual and family coverage needs and explain available plan options
- Explain premiums, deductibles, copays, provider networks, prescription coverage, and other plan features
- Guide consumers through the ACA Marketplace application and enrollment process
- Provide professional, consultative customer service throughout consumer interactions
- Maintain accurate customer information, application details, and enrollment documentation in company systems
- Follow up with prospective and enrolled consumers as required
- Meet sales, conversion, quality, productivity, attendance, and customer experience expectations
- Maintain compliance with CMS, Marketplace, carrier, licensing, and company requirements
- Maintain required insurance licenses, certifications, carrier appointments, and Marketplace credentials
- Participate in ongoing training, coaching, performance development, and team meetings
- Navigate multiple computer systems and applications while assisting customers
- Perform additional duties as assigned
Requirements
What you’ll need- Active Health or Health/Life Insurance License in good standing
- Active National Producer Number (NPN)
- Newly licensed insurance agents are encouraged to apply; prior ACA sales experience is not required
- Previous ACA, health insurance, telesales, call center, or customer service experience preferred
- Ability to complete and maintain all required ACA Marketplace/FFM registration and training prior to conducting Marketplace enrollments
- Ability to satisfy applicable carrier contracting and appointment requirements
- Strong verbal communication, listening, and customer service skills
- Comfortable working in a goal-oriented and performance-driven sales environment
- Coachable, dependable, professional, and motivated to develop within the insurance industry
- Strong computer navigation skills with the ability to learn and work within multiple systems
- Ability to work independently while contributing to a remote team environment
- Reliable high-speed internet connection and a professional remote workspace
- Ability to maintain required licensing, certifications, and continuing education requirements
- Ability to work additional hours, evenings, or weekends when business needs require, particularly during peak Open Enrollment periods
Benefits
Comp & perks- Paid Holidays (6)
- Paid Time Off
- Medical Insurance, National Plan Options
- Dental Insurance
- Vision Insurance
- Voluntary Life and AD&D
- Plans including Accident, Critical Illness, Hospital Indemnity
- Employee Assistance Program
- 401(k) with portion of Co Match
- Bereavement Leave & Jury Duty Pay
- Uncapped Commission opportunities
- Ongoing training, coaching, and support
- Full-time, W-2 employment