Intern, Operations

American Heart Association

. Assist with planning, organizing, and monitoring departmental projects and strategic initiatives from initiation through completion .

Posted 9/29/2026part-timeRemote • Texas • United StatesEntry Level💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project management capabilities, including planning, organizing, and monitoring projects while effectively collaborating across teams. Proficient in process improvement and operational strategy, with a focus on synthesizing data into actionable recommendations.

Highest-signal resume keywords

Project ManagementProcess ImprovementSharePoint ProficiencyMicrosoft Office Suite ProficiencyOrganizational Effectiveness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProcess ImprovementOperational StrategyData AnalysisWorkflow DocumentationMeeting PreparationStakeholder EngagementEnvironmental ScanningProcess MappingContinuous Improvement

Soft Skills

Strong Organizational SkillsAttention to DetailCuriosityAdaptabilityProfessionalism

Tools & Technologies

SharePointMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointCanvaPower BISmartsheetMicrosoft CopilotProcess-Mapping Tools

Certifications & Qualifications

CAPM Certification

Industry Keywords

Business AdministrationOperations ManagementPublic AdministrationPublic HealthNonprofit ManagementData AnalyticsOrganizational EffectivenessProject Management Platforms

About the role

Key responsibilities & impact

Assist with planning, organizing, and monitoring departmental projects and strategic initiatives from initiation through completion
Maintain project plans, workback schedules, milestones, action logs, decision records, risks, and dependencies
Prepare meeting materials and capture decisions, action items, owners, and next steps
Coordinate information across workstreams and provide stakeholders visibility into project status and priorities
Document current-state workflows and help design future-state processes
Identify bottlenecks, duplicative work, handoff issues, unclear ownership, and other operational pain points
Gather stakeholder feedback, research best practices, and recommend improvements
Pilot, document, and evaluate new or improved processes using defined success measures
Create, update, and organize standard operating procedures, process maps, templates, checklists, toolkits, user guides, and playbooks
Support centralized resource libraries and improve the findability, usability, consistency, and maintenance of departmental information
Develop onboarding, training, and reference materials
Apply document standards, version control, and accessibility considerations
Conduct environmental scans, benchmarking, and internal discovery to identify white-space opportunities, unmet needs, and operational gaps
Synthesize qualitative and quantitative findings into summaries, recommendations, and leadership-ready presentations
Help prioritize opportunities based on impact, effort, urgency, stakeholders, and department goals
Support annual planning, special projects, and continuous-improvement initiatives

Requirements

What you’ll need

Senior, graduate student, or recent graduate pursuing a degree in Business Administration, Operations Management, Project Management, Public Administration, Public Health, Nonprofit Management, Data Analytics, Communications, or a related field
Course work or experience in project management, process improvement, operational strategy, organizational effectiveness, or nonprofit operations
Intermediate proficiency in SharePoint, specifically building out SharePoint pages
Intermediate proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Canva
Strong organizational skills and attention to detail
Ability to manage multiple priorities
Ability to gather information, identify patterns, ask thoughtful questions, and translate findings into practical recommendations
Ability to work independently while collaborating effectively in a cross-functional, remote, or hybrid environment
Curiosity, initiative, adaptability, professionalism, and commitment to continuous learning
Reliable WiFi connection
Minimum availability of 20 hours per week, Monday-Friday between 8:30 a.m. and 5:00 p.m.
Must be legally authorized to work in the United States for any employer without sponsorship, now or in the future
For remote work, must perform the work inside the United States, not in a foreign country
CAPM certification is a plus but not required
Experience with Power BI, Smartsheet, Microsoft Copilot, process-mapping tools, or other project management platforms is a plus but not required

Benefits

Comp & perks

Work-life harmonization resources
Access to Heart U, the Association’s award-winning corporate university
Training and support locally and through the National Center
Professional development and training
Employee Resource Groups (ERG)
Professional mentoring program
Teladoc General Medical and Behavioral Health programs
Employee Assistance Program (EAP) at no cost for employees and family members