Academic Advisor

American Military University

. Guide, encourage, and inform students about recommended academic options and progress through their programs .

Posted 11/10/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in academic advising, utilizing effective communication and interpersonal skills to guide diverse student populations toward their academic goals. Proficient in managing multiple tasks and adapting to changing environments while providing exceptional student service.

Highest-signal resume keywords

Bachelor's DegreeBilingual English/SpanishAcademic AdvisingStudent Development TheoryCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Academic Path RecommendationDegree Plan AssessmentProcess ImprovementDocumentation of Student InteractionsCritical ThinkingProblem-SolvingNavigating Multiple SystemsManaging Multiple Tasks

Soft Skills

Effective CommunicationInterpersonal SkillsInfluencing and PersuasionListening SkillsMotivational Guidance

Industry Keywords

Collegiate AdvisingNACADAStudent Behavior TrendsDiverse Student PopulationsService-Level Agreements

About the role

Key responsibilities & impact

Guide, encourage, and inform students about recommended academic options and progress through their programs
Communicate with students remotely via email, phone, chat, and other channels throughout their enrollment cycle
Build relationships with prospective, current, and returning students while representing the university
Respond to questions about academic advising, programs, policies, campus and form navigation, and student concerns
Conduct outreach providing friendly, helpful advice and direction on next steps
Document all student interactions clearly
Review degree plan change requests and assess credit impact, time to completion, and student planning factors
Recommend appropriate academic paths and process degree changes and program additions accurately and promptly
Apply inquisitive, appreciative, developmental, and prescriptive advising strategies
Monitor student behavior trends and support targeted outreach or process changes
Advise distinct student populations and academic programs
Encourage, motivate, and guide students toward successful program or academic goal completion
Meet service-level agreements and department service expectations
Review processes and policies and recommend improvements
Participate in professional development, department committees, task forces, university organizations, and industry organizations such as NACADA
Collaborate with other university departments on behalf of students
Perform other duties as assigned

Requirements

What you’ll need

Must hold a conferred Bachelor's degree from an accredited institution
Excellent oral and written communication skills
Bilingual English/Spanish highly preferred
Effective interpersonal skills, including influencing, persuasion, elicitation, and listening
Understanding of student development theory
Excellent student and customer service skills
Ability to effectively advise in ambiguous and unstructured scenarios
Demonstrated ability to manage multiple tasks under tight deadlines with minimal supervision
Rational and objective decision making
Ability to navigate multiple systems and adjust quickly to ongoing technology changes
Critical thinking and problem-solving abilities
Ability to adjust quickly to changes
One year of professional office experience, preferably in a collegiate or academic advising setting
Knowledge of undergraduate and graduate student development theory preferred
Knowledge of theory and best practices in academic advising preferred
Experience influencing, informing, and persuading students on complex academic matters is a plus
Prior experience working with students from diverse cultural, socioeconomic, and academic backgrounds desirable
Must be able to work 9:30 a.m.–6:00 p.m. Monday–Thursday and 8:00 a.m.–4:30 p.m. Friday

Benefits

Comp & perks

Continuing professional development and education opportunities
Equal opportunity employment
Compensation and benefits information available upon request for eligible residents of states with pay transparency requirements