Academic Advisor

American Military University

. Guide, encourage, and inform students about academic options and progress through their programs .

Posted 10/6/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in academic advising strategies and student development theory, with a strong ability to communicate effectively and build relationships with diverse student populations. Proficient in managing multiple tasks and adapting to technology changes while providing exceptional student service.

Highest-signal resume keywords

Bachelor's DegreeAcademic Advising TheoryBilingual English/SpanishStudent Development TheoryInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Academic AdvisingDegree Plan ReviewStudent OutreachProcess ImprovementDecision-Making

Soft Skills

Communication SkillsProblem SolvingCritical ThinkingCreativityOptimism

Tools & Technologies

EmailPhoneChatWebinarsSocial Media

Industry Keywords

NACADAStudent PopulationsService-Level AgreementsCollegiate AdvisingCustomer Service

About the role

Key responsibilities & impact

Guide, encourage, and inform students about academic options and progress through their programs
Communicate with students remotely via email, phone, chat, webinars, videos, social media, and other channels
Build relationships with prospective, current, and returning students while representing the university
Respond to questions about academic advising, programs, policies, campus and form navigation, and student concerns
Conduct student outreach and provide advice and direction on next steps
Document all student interactions clearly
Review degree plan change requests and advise on credit impact, time to completion, and student planning
Apply appropriate academic advising strategies, including inquisitive, appreciative, developmental, and prescriptive advising
Monitor student behavior trends and support targeted outreach initiatives and process changes
Maintain knowledge of and advise distinct student populations and programs
Encourage and guide students toward successful program completion
Meet service-level agreements and department service expectations
Review processes and policies and recommend improvements
Participate in professional development, committees, task forces, university organizations, and industry organizations such as NACADA
Interact with university departments on behalf of students
Perform other duties as assigned

Requirements

What you’ll need

Conferred Bachelor's degree from an accredited institution
Excellent oral and written communication skills
Bilingual English/Spanish highly preferred
Effective interpersonal skills, including influencing, persuasion, elicitation, and listening
Understanding of student development theory
Excellent student and customer service skills
Ability to advise effectively in ambiguous and unstructured scenarios
Ability to manage multiple tasks under tight deadlines with minimal supervision
Rational and objective decision-making
Ability to navigate multiple systems and adapt to ongoing technology changes
Optimism and positivity
Creativity
Critical thinking
Problem solving
Ability to adjust quickly to changes
One year of professional office experience, preferably in a collegiate or academic advising setting
Knowledge of undergraduate and graduate student development theory
Knowledge of academic advising theory and best practices
Experience influencing, informing, and persuading students on complex academic matters is a plus
Experience working with students from diverse cultural, socioeconomic, and academic backgrounds is desirable
Must be able to work Monday–Thursday 11:30am–8pm EST and Friday 8am–4:30pm EST

Benefits

Comp & perks

Continuing professional development and education opportunities
Equal opportunity employment policy
Compensation and benefits information available upon request for eligible residents of states with designated pay transparency requirements