Admissions Representative

American Military University

. Serve as a primary point of contact for prospective students throughout the admissions process .

Posted 11/9/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in guiding prospective students through the admissions process while ensuring compliance with institutional and accreditation policies. Proficient in utilizing admissions software and Microsoft Office Suite to enhance operational efficiency and communication.

Highest-signal resume keywords

Admissions Process ManagementStudent Information System ProficiencyMicrosoft Office Suite ProficiencyInterpersonal Communication SkillsCompliance with Accreditation Policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Admissions Criteria AssessmentFinancial Aid PlanningDegree PlanningEnrollment Decision MakingReport Development and Monitoring

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationStrong Interpersonal SkillsSelf-MotivatedTeam Collaboration

Tools & Technologies

Student Information SystemAdmissions Software ApplicationsMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Associate's Degree

Industry Keywords

Higher EducationMilitary Servicemembers SupportAdmissions PoliciesCustomer ServiceRecruiting Strategies

About the role

Key responsibilities & impact

Serve as a primary point of contact for prospective students throughout the admissions process
Support Active Duty, Reserve, and National Guard U.S. Military Servicemembers, Military Spouses and Dependents, and Veterans
Provide accurate and timely information about programs, services, funding methods, and requirements
Guide students from inquiry through census, including funding, financial aid planning, admission requirements, and documentation
Conduct inbound and outbound communications through email, chat, text, and other channels
Assess prospective students against admissions criteria
Explain academic programs, admission requirements, degree planning, payment options, transfer credits, and enrollment decisions
Identify student goals and develop action plans for academic success
Use the Student Information System and other Admissions software applications
Make admissions decisions regarding fulfillment of requirements and follow-up strategies
Explain financing sources, program eligibility, accreditation, tuition, and fees; refer students to appropriate departments
Ensure compliance with institutional, governmental, and accreditation policies and codes of conduct
Develop and monitor reports to improve recruiting strategies and operational efficiency
Participate in the admissions team and support policy and procedural changes
Share best practices, tools, expertise, ideas, and feedback with peers
Liaise with other departments to support efficient enrollment and high-quality customer service
Resolve routine and escalated prospective-student concerns
Meet or exceed individual performance metrics
Perform other duties and special projects assigned by department leadership

Requirements

What you’ll need

Ability to work a set schedule
Excellent written and verbal communication skills
Professional appearance and telephone manner
Strong interpersonal skills and ability to interact effectively with students, management, and peers
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
Self-motivated and able to work in a team environment
Ability to establish and meet deadlines
Associate's Degree required
1–2 years of work experience in telemarketing, sales, service, online or higher education preferred

Benefits

Comp & perks

Equal opportunity employment policy
Pay transparency information available upon request for eligible residents
Remote work arrangement