Financial Aid Advisor

American Military University

. Provide phone-based financial aid support and counseling to students attending American Public University or American Military University .

Posted 10/6/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing financial aid support and counseling, with a strong focus on customer service and problem-solving. Proficient in managing multiple tasks while maintaining compliance with financial aid regulations and university policies.

Highest-signal resume keywords

Customer Service ExperienceFinancial Aid KnowledgeProblem-Solving SkillsMicrosoft Office ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Math SkillsFinancial Aid ProcessingData ResearchService Level Agreement ComplianceTime Management

Soft Skills

Interpersonal SkillsSolutions-Oriented AttitudeOrganizational SkillsProfessionalismCritical Thinking

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft TeamsStudent Databases

Certifications & Qualifications

Associate's DegreeEligibility for NSLDS Access

Industry Keywords

Federal Student AidDiversity and InclusionCompliance RequirementsStudent Loan Data SystemUniversity Products and Services

About the role

Key responsibilities & impact

Provide phone-based financial aid support and counseling to students attending American Public University or American Military University
Conduct inbound phone discussions to advise and educate students on Federal Student Aid
Ensure students are packaged with funding to access courses and pursue degree completion
Solve problems and use basic math to review financial aid package information for correct processing
Use financial aid and student databases to research and assist students and parents through the financial aid cycle in real time
Meet daily duties within established Service Level Agreements and adapt to staffing and business needs
Meet department quality and productivity metrics
Collaborate with Admissions, Advising, and Student Support departments
Maintain accurate knowledge of university products and services
Support the organization’s commitment to diversity, equity, inclusion, and belonging
Perform other assigned duties

Requirements

What you’ll need

1-2 years of demonstrated customer service experience
Strong interpersonal, verbal and written communications skills
Associate's degree required
Solutions-oriented attitude with demonstrated critical thinking and problem-solving skills
Excellent organization and time management skills with the ability to prioritize and manage multiple demands with minimal supervision
High level of telephone etiquette and professionalism
Basic math skills
General proficiency with Microsoft Office products, including Word, Excel, Outlook, and Teams
Must maintain eligibility to access the National Student Loan Data System (NSLDS), including no prior or current student loan default and no future access issues
Must comply with applicable laws, regulations, policies, procedures, and compliance requirements

Benefits

Comp & perks

Full-time employment
Remote work arrangement
Equal opportunity employment and nondiscrimination protections