Financial Aid Advisor

American Military University

. Provide phone-based financial aid support and counseling to students attending American Public University or American Military University .

Posted 10/27/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing financial aid support and counseling, with a strong focus on customer service and compliance with regulations. Proficient in utilizing Microsoft Office tools and maintaining accurate knowledge of financial aid processes.

Highest-signal resume keywords

Customer Service ExperienceFinancial Aid CounselingMicrosoft Office ProficiencyCritical Thinking SkillsBasic Math Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial Aid ProcessingData ResearchCompliance UnderstandingProblem SolvingTime Management

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationOrganization SkillsProfessionalism

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft Teams

Certifications & Qualifications

Associate's Degree

Industry Keywords

Federal Student AidNational Student Loan Data SystemDiversityEquityInclusion

About the role

Key responsibilities & impact

Provide phone-based financial aid support and counseling to students attending American Public University or American Military University
Conduct inbound discussions advising and educating students on Federal Student Aid
Ensure students are packaged with funding to access courses and pursue degree completion
Review financial aid package information using basic math skills to ensure correct processing
Research financial aid and student databases in real time to assist students and parents through the financial aid cycle
Meet daily duties within established Service Level Agreements and adapt to staffing and business needs
Meet department quality and productivity metrics
Collaborate with Admissions, Advising, and Student Support departments as needed
Maintain accurate knowledge of University products and services
Support the organization’s commitment to diversity, equity, inclusion, and belonging
Perform other duties as directed, requested, or assigned

Requirements

What you’ll need

1-2 years of demonstrated customer service experience
Associate's degree required
Strong interpersonal, verbal and written communications skills
Solutions oriented attitude with demonstrated critical thinking and problem solving skills
Excellent organization and time management skills with the ability to prioritize and manage multiple demands with minimal supervision
High level of telephone etiquette and professionalism
Basic math skills
General proficiency with Microsoft Office products, including Word, Excel, Outlook & Teams
Maintains eligibility to access the National Student Loan Data System (NSLDS), including no past or current student loan default
Ability to understand and adhere to laws, regulations, policies, procedures, and compliance requirements

Benefits

Comp & perks

Equal opportunity employment policy
Pay transparency information available upon request for eligible remote roles