Desktop Support Specialist I

AMERICAN SYSTEMS

. Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers .

Posted 9/18/2026full-timePhoenix • Arizona • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing desktop support, troubleshooting technical issues, and ensuring compliance with regulatory and security requirements. Proficient in managing hardware and software installations, as well as supporting mobile device management and IT service desk operations.

Highest-signal resume keywords

Public Trust ClearanceDesktop SupportMicrosoft Office ProficiencyActive Directory KnowledgeTroubleshooting Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Desktop SupportTroubleshootingSoftware InstallationHardware MaintenanceMicrosoft Office ProficiencyActive DirectoryExchangeLDAPAudio/Video Conferencing SystemsAutomated Software Deployment

Soft Skills

Problem AnalysisSolution IdentificationRemote User Support

Tools & Technologies

Mobile Device ManagerMicrosoft Teams RoomsIT Service Desk Tools

Certifications & Qualifications

Public Trust ClearanceValid State Driver's License

Industry Keywords

ComplianceRegulatory RequirementsSecurity RequirementsIT SupportSurplus IT Disposal

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers
Assist in ensuring compliance with licensing, regulatory, and security requirements
Support the IT Service Desk by handling basic technical issues
Assist in installing and maintaining software and hardware according to established standards and procedures
Troubleshoot Microsoft Teams Rooms issues and manage equipment
Assist in coordinating mobile device issuance and replacement with Mobile Device Manager
Assist with automated software deployments and maintain hardware/software inventories
Support Cyber Security Specialists during response activities
Install and configure stand-alone and network printers
Assist with site visits for software upgrades and basic computer-related issue resolution
Provide tier 1 support for Entrust-related issues
Assist with setup and delivery of new desktops and laptops
Assist with proper disposal of surplus IT software and hardware according to policy

Requirements

What you’ll need

All candidates must be a U.S. Citizen
Must be able to pass federal background investigation and obtain a Public Trust
Public Trust (Tier 4) clearance required
Basic proficiency in current and future Microsoft Office and Windows versions
Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems
Basic troubleshooting and remote user support skills
Some experience in problem analysis and solution identification
Must possess a valid state driver's license
May be required to travel between customer sites
Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List

Benefits

Comp & perks

Healthcare benefits
Paid leave
Retirement plans
Insurance programs
Education and training assistance
Opportunities for growth and development