Desktop Support Specialist II

AMERICAN SYSTEMS

. Provide desktop support for PCs, laptops, tablets, mobile devices, and printers .

Posted 9/18/2026full-timeMontrose • Colorado • United StatesMid-LevelSenior💰 $25 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing desktop support for various devices, including PCs, laptops, and mobile devices, while ensuring compliance with security and regulatory requirements. Proficient in troubleshooting technical issues and supporting software installations and configurations.

Highest-signal resume keywords

Desktop SupportMicrosoft Office ProficiencyActive Directory KnowledgeTroubleshooting SkillsPublic Trust Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportSoftware InstallationHardware MaintenanceTroubleshootingMicrosoft Teams Rooms ManagementAutomated Software DeploymentActive DirectoryExchangeLDAPAudio/Video Conferencing Systems

Soft Skills

Problem AnalysisSolution IdentificationRemote User Support

Tools & Technologies

Microsoft OfficeWindowsMicrosoft TeamsEntrust Systems

Certifications & Qualifications

Public Trust (Tier 4)

Industry Keywords

Cyber SecurityComplianceLicensingIT Service DeskMobile Device Management

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Provide desktop support for PCs, laptops, tablets, mobile devices, and printers
Assist with licensing, regulatory, security, and compliance requirements
Support the IT Service Desk with basic technical issues
Install and maintain software and hardware
Troubleshoot and manage Microsoft Teams Rooms equipment
Coordinate mobile device issuance and replacement
Assist with automated software deployments and inventory maintenance
Support Cyber Security Specialists during response activities
Install and configure stand-alone and network printers
Assist with site visits for software upgrades and computer issue resolution
Provide tier 1 support for Entrust-related issues
Set up and deliver new desktops and laptops
Ensure proper disposal of surplus IT software and hardware

Requirements

What you’ll need

All candidates must be a U.S. Citizen
Must be able to pass federal background investigation and obtain a Public Trust (Tier 4)
Basic proficiency in current and future Microsoft Office and Windows versions
Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems
Basic troubleshooting and remote user support skills
Some experience in problem analysis and solution identification
Must possess a valid state driver's license
May be required to travel between customer sites

Benefits

Comp & perks

Healthcare benefits
Paid leave
Retirement plans
Insurance programs
Education and training assistance
Opportunities for growth and development