Help Desk Technician I

AMERICAN SYSTEMS

. Create and troubleshoot help desk tickets .

Posted 10/2/2026full-timeQuantico • Virginia • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support, troubleshooting, and maintaining end-user devices and applications, with a strong focus on Active Directory and ticketing systems. Possesses the ability to manage multiple priorities while ensuring compliance with DOD security requirements.

Highest-signal resume keywords

Active Directory ManagementTechnical Support ExperienceDOD 8570 IAT Level II CertificationTicketing Systems ExperienceMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingHelp Desk TicketingConfiguration ManagementOperating System SupportCloud Service TroubleshootingMinor Hardware RepairsTechnical DocumentationSystem Software InstallationSecurity Fixes ApplicationEnd-User Device Maintenance

Soft Skills

Interpersonal CommunicationTeam CollaborationProblem SolvingAttention to DetailOrganizational Skills

Tools & Technologies

Google WorkspaceMicrosoft Office 365SCCMRemedyServiceNowConnectWiseJira

Certifications & Qualifications

CompTIA Security+ CEDOD Interim Secret Clearance

Industry Keywords

Help Desk SupportTechnical SupportDOD ComplianceEnd-User SupportConfiguration Changes

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Create and troubleshoot help desk tickets
Provide in-person, telephone, and remote technical support
Log help desk requests, generate trouble tickets, record resolution actions and time, and provide status to the Government
Create, modify, maintain, delete, and troubleshoot Active Directory client accounts and systems
Troubleshoot and resolve end-user device, application, configuration, operating system, cloud service, software baseline, and email problems
Maintain and support end-user device operating systems and application software
Apply configuration changes, service packs, patches, updates, security fixes, and virus definitions to end-user devices
Troubleshoot Google Workspace and Microsoft Office 365 issues
Coordinate standard system image configuration changes with the SCCM Image Team
Install, configure, and maintain authorized client applications and software baselines
Perform minor hardware repairs and replacements on government-authorized computer systems
Create and update technical process documentation
Assist with installing and testing system software or hardware configurations and documenting hardware and software changes
Use the Enterprise Service Desk system to create, modify, update, and resolve customer support requests
Assist with technical documentation and change-request configuration
Assist with MCU content management responsibilities as needed

Requirements

What you’ll need

U.S. Citizenship required
Active DOD Interim Secret or Secret Clearance required
1 year of demonstrated help desk, desk side, or similar technical support experience
DOD 8570 IAT Level II certification compliance required at hire, such as CompTIA Security+ CE with enrollment in the Continuing Education (CE) program
Experience with Microsoft Office Outlook, Excel, and Word
Experience with ticketing systems such as Remedy, ServiceNow, ConnectWise, or Jira
Experience with Active Directory, Windows devices, and Windows operating systems
Excellent written and oral interpersonal and communication skills
Strong team player; self-assured, confident, and goal oriented
Ability to organize and manage multiple priorities and delegate effectively
Ability to solve problems and translate policies into daily routine operations
Keen attention to detail

Benefits

Comp & perks

Growth and development opportunities
Dynamic, collaborative environment
Weekend or after-hours support may be required on occasion