Help Desk Technician – Part-Time

AMERICAN SYSTEMS

. Answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems .

Posted 11/12/2026part-timeRemote • Virginia • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in help desk support, technical troubleshooting, and customer service, with a strong ability to communicate effectively and document resolutions accurately. Possesses a working knowledge of standard operating systems and applications, ensuring efficient problem-solving and user assistance.

Highest-signal resume keywords

Help Desk ExperienceTechnical Troubleshooting SkillsOutstanding Communication SkillsDOD Secret ClearanceProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingUser Data CorrectionsCall Tracking SoftwareOperating Systems KnowledgeApplication Support

Soft Skills

Interpersonal SkillsAttention to DetailPatienceProfessionalismMultitasking

Certifications & Qualifications

DOD Secret Clearance

Industry Keywords

Help Desk SupportCustomer ServiceTechnical SupportUser AssistanceDocumentation

About the role

Key responsibilities & impact

Answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems
Provide professional customer service and timely resolution or escalation of issues
Perform user data corrections and respond to questions
Assist users with subscribing and unsubscribing to the system
Assist users with moving their accounts between locations, updating contact information and setting up alerts on multiple devices
Send more complicated user issues to appropriate hierarchy for troubleshooting
Learn fundamental operations of commonly used software, hardware and other equipment
Accurately log all service requests and document resolutions using call tracking software
Educate end users on appropriate system use and share technology best practices
Exercise patience and professionalism during stressful situations

Requirements

What you’ll need

Must have an active DOD Secret clearance or higher
One-year of help desk experience required
Must be able to work independently and responsibly without direct supervision
Outstanding oral and written communication skills and attention to detail
Technical troubleshooting skills in researching and documenting resolutions
Friendly presence and helpful attitude; good interpersonal skills
Ability to provide technical support over the phone; good phone skills
Accurately and consistently document all work; good writing skills
Good problem-solving skills; ability to visualize a problem or situation and think abstractly
Ability to handle constantly changing flow of traffic; be able to multitask effectively
Working knowledge of standard operating systems, applications, and networking
Must be a US Citizen

Benefits

Comp & perks

Healthcare benefits
Paid leave
Retirement plans
Insurance programs
Education and training assistance
Employee ownership