PIMS Implementation Specialist

American Veterinary Group

. Manage daily PIMS requests and troubleshoot system, configuration, workflow, integration, and user issues .

Posted 10/7/2026full-timeTampa • Florida • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and optimizing Veterinary Practice Information Management Systems (PIMS), including troubleshooting, configuration, and integration within veterinary hospital workflows. Proven ability to coordinate training, streamline processes, and enhance operational efficiency across multiple sites.

Highest-signal resume keywords

Veterinary Practice Information Management System SupportTroubleshooting and Problem SolvingData Migration and IntegrationVeterinary Hospital Workflow OptimizationProject Coordination and Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System ConfigurationWorkflow StreamliningData MappingTesting and ValidationImplementation PlanningSOP DevelopmentInventory ManagementChargemaster MaintenanceTechnical TrainingVeterinary Software Optimization

Soft Skills

CommunicationOrganizationCollaborationIndependenceOwnership

Tools & Technologies

VetspireCornerstoneAvimarkImpromedEzyVetPulse

Industry Keywords

Veterinary Field ExperienceMulti-Site OrganizationClinical ReportingOperational ReportingVeterinary TechnicianPractice ManagerPIMS Administrator

About the role

Key responsibilities & impact

Manage daily PIMS requests and troubleshoot system, configuration, workflow, integration, and user issues
Coordinate issue resolution with vendors and AVG
Streamline configurations, workflows, standards, and processes across hospitals
Support system updates, testing, configuration changes, and new functionality
Identify recurring issues, recommend improvements, and escalate significant concerns to the Director of PIMS
Maintain implementation plans, timelines, task lists, readiness requirements, risks, and status updates
Assist with hospital setup, system configuration, user access, provider setup, and integration requirements
Coordinate data mapping, cleansing, migration, testing, and validation
Document discrepancies, corrective actions, testing results, approvals, and unresolved risks
Coordinate training, confirm hospital readiness, provide go-live support, and track issues through resolution
Support laboratory, pharmacy, diagnostic, communication, marketing, loyalty, and reporting integrations
Validate converted data and assist with clinical, operational, and financial reporting
Evaluate hospital workflows and identify technology-driven efficiency improvements
Standardize workflows, item setup, inventory processes, pricing structures, and chargemaster practices
Develop and maintain SOPs, job aids, workflows, training resources, and implementation records
Train hospital leaders and team members on technical concepts
Collaborate with hospital leadership, veterinary teams, Information Technology, vendors, and corporate departments
Communicate progress, decisions, risks, and outstanding items while keeping work on schedule
Serve as liaison between hospital users and technical teams and own issues through resolution

Requirements

What you’ll need

Previous veterinary field experience and a strong understanding of veterinary hospital workflows
Experience using and supporting a veterinary Practice Information Management System
Experience implementing, administering, configuring, or optimizing technology in a veterinary environment
Strong troubleshooting, problem solving, organization, communication, and project coordination skills
Ability to manage multiple priorities, learn technology quickly, work independently, and take ownership
Ability to collaborate effectively with hospital teams, leadership, vendors, and technical partners
Ability to meet the travel requirements of the position
Preferred: Experience implementing or converting veterinary hospitals to a new PIMS in a multi-site organization
Preferred: Experience with Vetspire, Cornerstone, Avimark, Impromed, ezyVet, Pulse, or similar veterinary software
Preferred: Experience with data migration, mapping, cleansing, integration setup, testing, validation, or conversion auditing
Preferred: Experience creating standard operating procedures, training materials, reporting processes, and standardized workflows
Preferred: Experience with veterinary inventory, item setup, chargemaster maintenance, or pricing structures
Preferred: Previous experience as a veterinary technician, practice manager, veterinary trainer, PIMS administrator, or similar role
Ability to travel up to 80 percent of the time; travel may include overnight stays

Benefits

Comp & perks

Competitive salary
Flexible work schedules to support work-life balance
Comprehensive group insurance including medical, dental, and vision
Paid Family Leave and Paid Parental Leave (including maternity & paternity)
Paid Time Off
One Life Balance Day for added flexibility
Pet Discounts
Retirement Savings Plan with employer match
Employee Assistance Program (EAP) for mental health and wellbeing support
Learning and development programs
Tuition reimbursement
A vibrant, inclusive culture