Customer Care Representative

AmeriLife

. Handle customer and internal inquiries primarily by phone .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving, effective communication, and the ability to manage challenging interactions. Proficient in using CRM systems and maintaining compliance with HIPAA and data protection requirements.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceData Entry AccuracyInsurance Industry KnowledgeCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMicrosoft OfficeCRM SoftwareInsurance ConceptsProblem-SolvingDecision-MakingMultitaskingCritical ThinkingDe-Escalation SkillsAttention to Detail

Soft Skills

EmpathyPatienceActive ListeningCustomer-Focused MindsetCollaboration

Tools & Technologies

Telephony SystemsWeb-Based SoftwareComputer Systems

Industry Keywords

HIPAA CompliancePHI ProtectionInsurance OperationsCustomer Care StandardsInformation Security

About the role

Key responsibilities & impact

Handle customer and internal inquiries primarily by phone
Research information and resolve customer issues
Respond accurately and promptly to applicants, policyholders, agents, and medical providers
Use internal systems, web-based software, CRM, and telephony systems
Document and maintain customer and business information through accurate data entry
Apply product knowledge, policies, procedures, and resources to determine resolutions or next steps
Identify requests requiring escalation, route them appropriately, and complete follow-up
Maintain knowledge of company products, policies, procedures, and processes
Manage challenging interactions, de-escalate concerns, and escalate when necessary
Maintain concise, factual documentation of customer interactions and actions taken
Protect confidential information and comply with HIPAA, PHI, and company requirements
Meet Customer Care quality and performance standards while contributing to a positive customer experience and collaborative team environment

Requirements

What you’ll need

Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Empathetic and patient; able to handle challenging situations
Customer-focused mindset
Ability to multitask in a fast-paced environment
High School Diploma or equivalent
Proficiency using computer systems and software
3–5 years of customer service experience
Call center experience preferred
Previous experience in insurance operations, customer service, or insurance agency/call center preferred
Ability to learn and apply complex insurance-industry concepts, products, and business processes
Strong attention to detail and accuracy
Strong active listening, critical-thinking, and de-escalation skills
Strong computer skills, accurate data entry, Microsoft Office, and basic spreadsheet functions
Reliable high-speed internet connection
Secure access to company systems and compliance with information security, privacy, and data protection requirements
Confidential, quiet, secure, professional home workspace
Ability to maintain a suitable professional workstation
Background check required

Benefits

Comp & perks

PTO
Medical insurance
Dental insurance
Vision insurance
Retirement savings
Disability insurance
Life insurance
Company-provided computer, headset, required software, and systems