Business Systems Analyst – Technology

Ameriprise Financial Services, LLC

. Serve as a key liaison between business and IT organizations .

Posted 10/2/2026full-timeColumbus • Ohio • United StatesMid-LevelSenior💰 $71,300 - $98,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident management, business and functional requirements elicitation, and technical problem-solving. Proficient in developing operational documentation and providing subject matter expertise for technology implementations while ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Incident ManagementBusiness Requirements ElicitationTechnical Problem-SolvingOperational Documentation DevelopmentCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident Management SupportBusiness Requirements DocumentationTechnical Solutions DevelopmentTroubleshootingProblem-SolvingNetwork ConfigurationSoftware ConfigurationHardware ConfigurationTechnology ImplementationCompliance Management

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationPresentation SkillsOrganizational SkillsTime Management Skills

Tools & Technologies

WindowsMicrosoft 365Azure Active DirectoryPower BICloud ComputingInformation SecurityArtificial Intelligence

Industry Keywords

Business Performance ImprovementUser Needs AnalysisService Restoration TargetsProcedural DocumentationRegulatory Compliance

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Serve as a key liaison between business and IT organizations
Provide technical solutions that meet user needs and improve business performance
Assist with analysis of business requirements, problem-solving, and troubleshooting as part of a larger project team
Capture and document clear and concise requirements
Participate in testing and issue resolution
Support the implementation validation process
Facilitate development of procedural documentation and user manuals
Build trust and credibility with premier advisor practices and key business partners
Take end-to-end ownership of needs and issues and proactively drive solutions through resolution
Champion initiatives to increase advisor productivity and adoption of Ameriprise technology
Develop operational playbooks and documentation and provide subject matter expertise for technology implementations
Analyze technology trends, recurring support issues, and practice needs to identify challenges and improvement opportunities
Translate insights into actionable recommendations and scalable solutions
Provide end-to-end oversight of critical technology incidents
Coordinate support teams to drive service restoration targets
Collaborate with technology teams on corrective actions and workarounds
Establish action plans for recurring issues, including escalation and hand-off to other teams
Ensure compliance with incident management processes, procedures, and regulatory requirements

Requirements

What you’ll need

Bachelor's degree or equivalent with a degree focus in Business, Computer Science, Information Technology, or a related field; or equivalent work experience
3 to 5 years of experience in incident management, including hardware, software, and network configuration, as well as incident management support; or equivalent relevant experience
3+ years of experience in business and functional requirements elicitation, translation, and documentation
Excellent written, verbal, and presentation skills
Ability to communicate technical information in a non-technical manner
Excellent organizational and time management skills, especially when managing changing or competing priorities
Expert-level customer service and support skills
Ability to proactively anticipate, analyze, and resolve technical problems
Up to 20% travel required
Valid work authorization that does not now or in the future require visa sponsorship for employment in the United States
Preferred: working knowledge of Windows, Microsoft 365, Azure Active Directory, and Power BI
Preferred: general understanding of networking, information security, cloud computing, and artificial intelligence
Preferred: experience implementing and documenting technology solutions supporting business operations, security and compliance initiatives, audits, and third-party relationships

Benefits

Comp & perks

Vacation time
Sick time
401(k)
Health insurance
Dental insurance
Life insurance
Variable pay in the form of bonus, commissions, and/or long-term incentives, depending on the role
Flexible work arrangement: work from home one day per week
Reasonable accommodation support during recruitment and interviews