HR Service Center Representative

Ameriprise Financial Services, LLC

. Provide accurate and timely responses to employee questions and inquiries via phone, chat, web or email .

Posted 10/27/2026full-timeGurugram • IndiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills within the HR domain, effectively utilizing problem-solving abilities and communication skills to enhance employee experience and address inquiries. Proficient in case management tools and MS Office Suite, ensuring confidentiality and efficient resolution of employee concerns.

Highest-signal resume keywords

Customer Service ExperienceHR Service/Contact Center SupportCase Management/CRM SoftwareMS Office Suite ProficiencyBachelor's Degree in Related Field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProblem SolvingActive ListeningTroubleshootingProcess ImprovementAttention to DetailMulti-tasking

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationCompassionSound Judgment

Tools & Technologies

Case Management ToolMS OutlookMS TeamsMS WordMS Excel

Industry Keywords

HR DomainEmployee ExperienceConfidentialitySensitive Data Protection

About the role

Key responsibilities & impact

Provide accurate and timely responses to employee questions and inquiries via phone, chat, web or email
Educate and coach employees on self-service tools, resources and information
Diagnose issues and determine the best course of action to resolve employee concerns
Demonstrate compassion, sound judgment and understanding to diffuse upset employees
Identify and escalate complex inquiries/issues through the case management tool
Solve problems through active listening, troubleshooting and critical thinking
Identify employee confusion or knowledge gaps and recommend improvements
Recommend process improvements to increase efficiency and improve the employee experience
Ensure employee privacy, confidentiality and protection of sensitive data

Requirements

What you’ll need

1+ years of customer service experience in HR domain
Proficiency with MS office suite of software (Outlook, Teams, Word, Excel)
Organized with strong attention to detail
Ability to multi-task and demonstrate strong follow-through
Excellent written and verbal communication
Previous experience in HR service/contact center supporting HR, payroll and/or benefits
Experience with case management/CRM software
Bachelor’s degree in related field of study (preferred)

Benefits

Comp & perks

Hybrid work arrangement: work in the office at least three days per week, with flexibility to work from home two days per week
Inclusive, collaborative culture
Opportunities to make an impact at the office and in the community
Equal opportunity employer
Reasonable accommodation support for individuals with disabilities