HR Shared Services Manager – Leave, Accommodations & ER

Ameriprise Financial Services, LLC

. Lead, coach, and develop the US HR Specialist team .

Posted 10/8/2026full-timeMinneapolis • Minnesota • United StatesMid-LevelSenior💰 $87,400 - $120,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing HR processes, particularly in leave of absence and workplace accommodations, while ensuring compliance with US federal and state regulations. Proven ability to lead teams, drive process improvements, and maintain data integrity in HRIS systems.

Highest-signal resume keywords

HR Team LeadershipUS Leave Of Absence ManagementWorkday HRIS ProficiencyServiceNow Case ManagementStakeholder Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Leave ManagementEmployee RelationsCase ManagementProcess ImprovementData AccuracyCompliance ManagementWorkload AllocationPerformance Metrics MonitoringFMLA KnowledgeADA Knowledge

Soft Skills

Problem-SolvingOrganizational SkillsDecision-MakingAttention To DetailCommunication Skills

Tools & Technologies

ServiceNowWorkdayHRIS Systems

Certifications & Qualifications

SHRM CertificationHRCI Certification

Industry Keywords

Financial ServicesRegulated EnvironmentUS Employment RequirementsMulti-State Compliance

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead, coach, and develop the US HR Specialist team
Oversee delivery of leave services through the third-party leave administrator
Manage the operational relationship with the third-party leave administrator
Coordinate cases involving accommodations, return to work, employee relations, or other complex circumstances
Oversee workplace accommodation processes, including communication, documentation, and escalation
Oversee standard employee relations processes, including attendance, performance, conduct, corrective action, and policy interpretation
Act as an escalation point for complex, sensitive, or higher-risk leave, accommodation, and employee relations cases
Manage case delivery through ServiceNow, including allocation, aging, SLAs, documentation, quality, and closure
Monitor case volumes, trends, and performance metrics; drive case deflection and improvements
Identify opportunities for knowledge improvement, process standardization, and automation
Ensure accurate processing and data integrity in Workday
Lead HR projects and process improvements, including system enhancements and process harmonization
Partner with HR Business Partners, Employee Relations, Payroll, Benefits, HRIS, Legal, and other stakeholders
Ensure compliance with applicable US federal, state, and local employment requirements
Drive continuous improvement, standardization, and automation of HR processes

Requirements

What you’ll need

Minimum of 5 years in a related role
Experience leading an HR, Leave, Accommodations or Employee Relations team within a shared-services, HR service center or centralized case-management model
Strong practical knowledge of US leave of absence and workplace accommodation processes, including federal and multi-state requirements
Experience managing standard ER processes and identifying cases requiring specialist or legal escalation
Proven experience managing high-volume case delivery, including workload allocation, service levels, escalations, documentation and case quality
Proven experience working in a case management environment managing case lifecycle, SLAs, and escalations
Strong working knowledge of Workday or similar HRIS
Proven experience leading projects, process improvements, or HR transformation initiatives
Ability to manage high-volume, case-driven workloads while maintaining quality and compliance
Strong stakeholder management skills across a matrixed, international environment
Excellent problem-solving, organisational, and decision-making skills
High attention to detail, with a strong focus on data accuracy and governance
Experience with ServiceNow or similar advanced case management platforms
Experience supporting employees across multiple US states
Experience with FMLA, ADA, PWFA, USERRA, disability-related leave and return-to-work processes
Experience delivering HR process improvements, technology enhancements or service transformation
SHRM, HRCI or other relevant HR qualification
Experience in financial services or another regulated environment
Valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States

Benefits

Comp & perks

Vacation time
Sick time
401(k)
Health insurance
Dental insurance
Life insurance
Flexible work arrangement: work from home one day per week
Variable pay in the form of bonus, commissions, and/or long-term incentives may be available depending on the role