Manager, Customer Service

Ameriprise Financial Services, LLC

. Lead a customer service team, potentially including team leads and service professionals .

Posted 10/7/2026full-timeMinneapolis • Minnesota • United StatesMid-LevelSenior💰 $81,700 - $122,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in customer service team management, with a focus on coaching, mentoring, and aligning team objectives with organizational goals. Possesses extensive knowledge of customer service processes and the ability to effectively resolve complex service issues.

Highest-signal resume keywords

Customer Service LeadershipCoaching And MentoringProcess ImprovementPerformance ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ProcessesQuality Assurance MethodsPolicy ImplementationStaffing PlansService Delivery Standards

Soft Skills

Strong Communication SkillsProblem-SolvingTeam DevelopmentPrioritizationInterpersonal Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Service StandardsClient Service ProjectsPerformance MetricsEmployee CoachingInternal Partner Collaboration

About the role

Key responsibilities & impact

Lead a customer service team, potentially including team leads and service professionals
Implement and maintain policies and procedures supporting high-quality service delivery
Assist with staffing plans and provide work direction, team development, and coaching
Lead client service projects or initiatives
Ensure client service and accuracy standards and metrics are met
Serve as a key resource for internal partners on customer service projects and initiatives
Provide cross-functional leadership on project teams when needed
Lead resolution of complex and high-priority service issues
Oversee auditing and quality assurance methods to meet accuracy, processing, and quality standards
Provide leadership and support on processes, procedures, client service standards, and techniques
Mentor and coach team leaders on team development and process knowledge
Participate in employee issue approval and coaching and manage cross-functional team involvement
Coach direct reports through effective performance management, feedback, skill development, and regular one-on-one meetings
Align team objectives with enterprise or departmental objectives to support engagement in key priorities

Requirements

What you’ll need

High school diploma or GED
5–7 years of relevant experience
Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience
Extensive experience on a customer service team
Strong working knowledge of customer service processes, policies, techniques, and applicable regulations
Proven ability to work effectively with internal and external partners at all levels
Demonstrated people leadership experience through direct leadership or coaching/mentoring roles
Strong communication skills, including ability to explain complex issues understandably
Demonstrated ability to prioritize work and deliver business results

Benefits

Comp & perks

Variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role
Vacation time
Sick time
401(k)
Health insurance
Dental insurance
Life insurance
Inclusive and accessible recruitment process
Reasonable accommodation support during the application or interview process