Operations Team Lead

Ameriprise Financial Services, LLC

. Provide leadership and day-to-day direction to a team delivering customer-focused service solutions for advisors, clients, and business partners .

Posted 9/15/2026full-timeMinneapolis • North Carolina • United StatesSenior💰 $62,300 - $85,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in customer service operations, focusing on team development, process improvement, and client experience enhancement. Possesses expertise in customer service standards and the ability to communicate complex issues effectively.

Highest-signal resume keywords

Customer Service ProcessesLeadership ExperienceProcess ImprovementOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingPerformance ManagementService StandardsComplex Issue ResolutionProcess Improvement Techniques

Soft Skills

Team DevelopmentMotivationCollaborationAccountabilityClear Communication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceClient ExperienceAmeriprise ProceduresService ExcellenceOperational Excellence

About the role

Key responsibilities & impact

Provide leadership and day-to-day direction to a team delivering customer-focused service solutions for advisors, clients, and business partners
Develop and motivate employees
Drive operational excellence through continuous process improvement
Foster accountability, collaboration, and service excellence
Partner across the organization to resolve complex issues and enhance the client experience
Support key business initiatives
Lead and coach direct reports on transaction processing or customer service standards and techniques
Assist with or directly resolve complex or high-priority service issues
Manage direct report workload and prioritize work to meet accuracy, transaction processing, and call quality metrics
Participate in cross-functional projects and process improvement teams
Provide subject matter expertise on projects affecting customer service
Provide feedback through performance management and develop employee skills

Requirements

What you’ll need

High School Diploma or GED
3-5 years of relevant experience
Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience
Previous experience working on a customer service team
Strong working knowledge of customer service processes, policies, techniques, and applicable regulations
Prior experience coaching or providing indirect leadership to others
Strong organizational and communication skills
Ability to explain complex issues in a clear, understandable manner
Valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States
Preferred: Bachelor’s degree or equivalent (4-years)
Preferred: Previous direct leadership experience
Preferred: Experience with Ameriprise procedures and policies

Benefits

Comp & perks

Variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role
Vacation time
Sick time
401(k)
Health insurance
Dental insurance
Life insurance
Flexibility to work from home one (1) day per week
Inclusive and accessible recruitment process with reasonable accommodation support