Principal Lead – Infrastructure Operations

Ameriprise Financial Services, LLC

. Lead the Application Configuration Management and Drift Governance program across enterprise applications .

Posted 10/23/2026full-timeNoida • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Application Configuration Management, Patch Management, and Drift Governance, with a strong focus on compliance monitoring and risk management. Proficient in developing governance processes, metrics tracking, and executive reporting to enhance organizational cyber resilience.

Highest-signal resume keywords

Application Configuration ManagementPatch ManagementCybersecurity GovernanceServiceNowCISSP

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Configuration ComplianceDrift GovernanceGovernance ReportingKPI/KRI ReportingCompliance MonitoringAutomation ToolsConfiguration ValidationDrift DetectionRisk ManagementAudit Reviews

Soft Skills

Thought LeadershipInnovative Problem-SolvingStakeholder ManagementExecutive CommunicationCoaching and Mentoring

Tools & Technologies

ServiceNowCMDBGovernance ReportingWorkflow ManagementCloud Platforms

Certifications & Qualifications

CISSPCISMCRISCServiceNow CSAAWS Cloud Practitioner

Industry Keywords

SaaSCOTSCustom ApplicationsEnterprise Technology EnvironmentsCIS BenchmarksNIST FrameworkSecure Configuration Standards

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityServiceNow

About the role

Key responsibilities & impact

Lead the Application Configuration Management and Drift Governance program across enterprise applications
Establish governance processes for configuration baseline creation, review, approval, and ongoing compliance monitoring
Own and manage the enterprise patch audit governance process on a day-to-day basis after transition to business-as-usual operations
Establish and run enterprise-wide patch governance routines, including audit scheduling, compliance tracking, escalation management, evidence collection, and reporting
Partner with infrastructure, application, vulnerability management, and technology governance teams to review, track, remediate, or risk-accept patch compliance gaps
Develop governance playbooks and repeatable control designs for configuration management and configuration drift processes
Partner with Application CDOs and Information Security teams to identify applications eligible for configuration drift governance
Drive application onboarding into Configuration Drift Management phases: Baseline Documentation, Verification Capability, and Compliance Reporting
Govern application configuration compliance against approved baselines, enterprise security standards, vendor recommendations, and industry frameworks
Manage configuration exceptions, risk acceptance reviews, remediation tracking, and issue escalation
Monitor configuration drift trends and ensure timely remediation
Define and track KPIs, KRIs, compliance metrics, coverage metrics, and remediation SLAs
Define patch governance KPIs and KRIs covering audit completion, patch compliance, overdue remediation, exception ageing, SLA adherence, and control effectiveness
Prepare executive dashboards and governance reports for technology and cyber risk leadership
Coordinate regulatory, audit, and compliance evidence requests related to configuration governance
Collaborate with ServiceNow, CMDB, Vulnerability Management, and Technology Governance teams to improve governance maturity and reporting automation
Lead continuous improvement initiatives to strengthen enterprise configuration compliance and cyber resilience

Requirements

What you’ll need

Bachelor's degree or equivalent in Computer Science, Engineering, or related field; or equivalent work experience
8–12 years of relevant experience
Ability to communicate and articulate technical information across various organizational levels
Strong thought leadership abilities and innovative problem-solving skills
High reasoning aptitude and ability to quickly understand complex operating environments
Ability to coach and mentor experienced engineering staff
Strong understanding of Application Configuration and Patch Management, Configuration Compliance, and Drift Governance
Experience in Cybersecurity Governance, Risk Management, Vulnerability Management, or Technology Controls
Hands-on experience with ServiceNow, CMDB, Governance Reporting, and Workflow Management
Knowledge of SaaS, COTS, Custom Applications, Cloud Platforms, and Enterprise Technology Environments
Familiarity with CIS Benchmarks, NIST Framework, Secure Configuration Standards, and Compliance Monitoring
Experience supporting regulatory remediation, audit reviews, and risk governance programs
Strong stakeholder management and executive communication skills
Experience building dashboards, metrics, KPI/KRI reporting, and governance scorecards
Knowledge of automation tools, configuration validation, and drift detection concepts
Bachelor's degree in Computer Science, Information Technology, Engineering, Cybersecurity, or related discipline
CISSP, CISM, CRISC, or equivalent security certifications
ServiceNow CSA/ITOM/CMDB certifications preferred
AWS Cloud Practitioner, AWS Solutions Architect Associate, Azure Fundamentals (AZ-900), or equivalent cloud certification

Benefits

Comp & perks

Hybrid work arrangement: work in the office at least three days per week, with flexibility to work from home two days per week
Inclusive, collaborative culture
Opportunities to make a mark at the office and contribute to the community
Reasonable accommodation support during recruitment and interviews