Resolution Specialist

Ameriprise Financial Services, LLC

. Support and enhance the advisor experience by providing immediate, specialized operations support related to Annuity Net and other tools APTC supports .

Posted 10/16/2026full-timeUnited StatesMid-LevelSenior💰 $50,800 - $76,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing specialized operations support for annuity-related activities, ensuring effective issue resolution and maintaining strong relationships with advisors and business partners. Proficient in problem-solving, communication, and process improvement within regulatory frameworks.

Highest-signal resume keywords

Annuity Operations SupportCustomer Service SkillsProblem-Solving AbilityCommunication SkillsBrokerage Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Self-StarterAbility to Manage Multiple PrioritiesCollaboration Skills

Tools & Technologies

Annuity NetAPTC Tools

Industry Keywords

Brokerage Industry3rd Party AnnuitiesRegulatory ComplianceLean Process Improvement

About the role

Key responsibilities & impact

Support and enhance the advisor experience by providing immediate, specialized operations support related to Annuity Net and other tools APTC supports
Provide personal support to business partners and advisors on complex annuity activities, consultation and issue resolution
Serve as a central point of contact for escalated advisor issues
Provide timely and accurate follow-through to advisors and field staff
Ensure appropriate closure on outstanding activities, issues or concerns
Handle escalated complex issues requiring tier 2 service support, including requests to expedite and requests for exceptions
Take ownership, provide resolution, and determine appropriate course of action within regulatory and business controls
Act as a subject matter expert to assist advisors, staff, and corporate business partners with escalations and complex requests
Identify and raise awareness of trends and issues
Contribute to creating and enhancing documentation
Identify process improvements and submit Lean ideas
Develop, sustain, and maximize relationships with advisors, staff, and Service and Operations business partners

Requirements

What you’ll need

High School or GED
3-5 years of relevant experience
Excellent customer service skills, including the ability to explain complex policies or concepts in a straightforward, easy to understand manner
Ability to research and solve problems and ask the right questions to understand underlying issues and identify root cause
Self starter with the ability to manage multiple priorities in a fast-paced environment
Strong written and spoken communication skills
Ability to collaborate with business partners across the organization
Previous experience within brokerage industry (preferred)
Experience with 3rd party annuities (preferred)

Benefits

Comp & perks

Variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role
Vacation time
Sick time
401(k)
Health insurance
Dental insurance
Life insurance
Inclusive and accessible recruitment process
Reasonable accommodation for individuals with disabilities