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Senior Operations Professional
Ameriprise Financial Services, LLC. Independently process high-volume outgoing money movement transactions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing high-volume transactions with a strong focus on accuracy, compliance, and customer service. Capable of identifying process improvements and collaborating effectively with internal teams to enhance operational efficiency.
Highest-signal resume keywords
High-Volume Transaction ProcessingRegulatory ComplianceCustomer Service ExcellenceProblem ResolutionAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transaction ProcessingData EntryResearch SkillsQuality AssuranceOperational Efficiency
Soft Skills
Strong Communication SkillsTime ManagementCollaborationAdaptabilityDetail-Oriented
Tools & Technologies
Multiple SystemsTransaction Tracking Applications
Industry Keywords
Financial ServicesOperationsProcessingCustomer ServiceRegulatory Requirements
About the role
Key responsibilities & impact- Independently process high-volume outgoing money movement transactions
- Process transactions accurately, efficiently, within established service levels, and in compliance with operational and regulatory requirements
- Utilize multiple systems and applications to process transactions, track activity, and take appropriate action
- Deliver high-quality customer service through consistent performance, timely communication, and issue resolution
- Meet productivity, quality, accuracy, and performance goals
- Identify process improvement opportunities and collaborate with business partners to implement solutions
- Support departmental projects, continuous improvement initiatives, and operational excellence efforts
- Research, investigate, and resolve transaction-related inquiries with internal teams and business partners
Requirements
What you’ll need- High school or GED
- 1-3 years of relevant experience
- Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience
- Previous operations, processing, or customer service experience
- Ability to research and resolve problems
- Ability to manage multiple priorities in a fast-paced, results-driven transaction-based environment
- Demonstrated understanding of company and industry regulatory requirements
- Strong written and verbal communication skills
- Strong attention to detail, including ability to meet accuracy standards in a high-volume processing situation
- Ability to understand and communicate complex issues (preferred)
- Product-specific or financial services industry experience (preferred)
- Valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States
Benefits
Comp & perks- Vacation time
- Sick time
- 401(k)
- Health insurance
- Dental insurance
- Life insurance
- Variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role
- Flexibility to work from home one (1) day per week