ServiceNow Principal Lead

Ameriprise Financial Services, LLC

. Lead the design, development, and implementation of ServiceNow solutions .

Posted 10/23/2026full-timeNoida • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing ServiceNow solutions, particularly in ITSM modules, while providing technical leadership and driving Agile methodologies within development teams. Strong ability to translate business requirements into technical solutions and ensure high software quality through effective code reviews and continuous improvement initiatives.

Highest-signal resume keywords

ServiceNow ITSM Modules TestingServiceNow Scripting ExperienceTechnical LeadershipServiceNow Administrator CertificationAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ITSM ModulesJavaScriptAngular JXJellyXMLWorkflowsFlow DesignerScript IncludesClient ScriptsSOAP and REST Integrations

Soft Skills

Analytical SkillsAttention to DetailDocumentation SkillsCommunication SkillsProblem-Solving Skills

Tools & Technologies

ServiceNowGRCHRSDService PortalCMDB

Certifications & Qualifications

ServiceNow Administrator CertificationServiceNow Developer CertificationHRSD Micro CertGRC Micro Cert

Industry Keywords

Agile MethodologiesContinuous ImprovementCode ReviewsTechnical LeadershipEnterprise Systems Integration

Tech Stack

Tools & technologies

AngularITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Lead the design, development, and implementation of ServiceNow solutions
Manage a team of developers and provide guidance and oversight
Collaborate with Business Analysts to translate business requirements into technical solutions
Drive adoption of Agile methodologies within the development team
Conduct code reviews and enforce coding standards
Contribute to continuous improvement initiatives
Provide technical leadership for integrating ServiceNow with enterprise systems
Maintain current knowledge of ServiceNow features, particularly GRC and HRSD
Design and implement ServiceNow ITSM modules
Recognize issues, needs, and opportunities for improvement in implementations
Identify defects and report them effectively

Requirements

What you’ll need

Bachelor’s degree in computer science, engineering, business, or comparable studies
9-12 years of experience in Software Development
4+ years in a technical leadership role
Experience in ServiceNow ITSM modules Testing (IM, PM, CM, KM, ESS, Discovery Asset, Service Catalog, CMDB, GRC, HRSD)
ServiceNow scripting experience with JavaScript, Angular JX, Jelly, XML, etc.
Experience implementing workflows, Flow Designer, Script Includes, Client Scripts, policies, etc.
Experience designing and implementing ServiceNow ITSM modules, including Incident Management, Problem Management, Request Management, Change Management, Configuration Management, and Service Portal
Experience with ServiceNow SOAP and REST integrations
ServiceNow Administrator Certification
ServiceNow Developer Certification
High awareness of software quality
Strong analytical and conceptual skills
Excellent documentation and communication skills
Strong attention to detail
Ability to evaluate constraints, risks, and dependencies
Ability to recognize potential and actual issues, needs, and opportunities for improvement
Ability to find defects and effectively report them
Exposure to Agile methodologies and ability to drive adoption
Knowledge of GRC and HRSD capabilities
Knowledge of Workspaces
HRSD Micro Cert and GRC Micro Cert are good to have

Benefits

Comp & perks

Hybrid work arrangement: employees work in the office at least three days per week, with flexibility to work from home two days per week
Cab Facility provided: Yes
Inclusive, collaborative culture
Opportunities to make an impact in the office and community
Equal opportunity employer
Reasonable accommodation available during recruitment and interviews