Systems Administrator II

Ameriprise Financial Services, LLC

. Provide systems administration, implementation, management, operational support, and technical expertise for assigned systems .

Posted 9/22/2026full-timeMinneapolis • Minnesota • United StatesMid-LevelSenior💰 $85,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow platform management, including ITSM processes, integrations, and automation. Proficient in troubleshooting, system administration, and ensuring compliance with security and governance standards.

Highest-signal resume keywords

ServiceNow Platform ManagementITSM ProcessesJavaScript ProficiencyREST/SOAP API IntegrationsITIL Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationScriptingFlow DesignerBusiness RulesScript IncludesUI PoliciesIncident ManagementProblem ManagementChange ManagementDisaster Recovery Procedures

Soft Skills

Excellent CommunicationDocumentation SkillsMentorship

Tools & Technologies

ServiceNowMID ServersIntegrationHubAgileDevOps

Certifications & Qualifications

Associate DegreeBachelor's Degree

Industry Keywords

Operational SupportInfrastructure InnovationService RestorationContinuous ImprovementGovernance Standards

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Provide systems administration, implementation, management, operational support, and technical expertise for assigned systems
Provision, install, configure, tune, operate, and maintain systems hardware, software, and related infrastructure
Research technical issues, plan system improvements, and enable continuing infrastructure innovation
Troubleshoot and solve complex hardware and software problems
Manage day-to-day administration, operational support, and overall health of the ServiceNow platform
Support ServiceNow applications including ITSM, ITOM, HRSD, CMDB, Discovery, Service Catalog, Knowledge Management, and custom applications
Lead platform triage, recovery coordination, stakeholder communications, and service restoration during P1/P2 major incidents
Manage Incident, Request, Problem, and Operational Support queues in accordance with SLAs
Lead Problem Management through root cause analysis, corrective actions, and continual service improvement
Implement and maintain enterprise integrations using MID Servers, REST APIs, SOAP APIs, and IntegrationHub
Monitor platform performance, availability, integrations, scheduled jobs, event logs, and system health metrics
Develop operational dashboards, KPIs, and reporting
Support Release Management, deployments, production readiness reviews, change implementations, and post-deployment validation
Execute platform maintenance including upgrades, patching, cloning, instance refreshes, certificate renewals, and health remediation
Develop and test Disaster Recovery and Business Continuity procedures
Ensure compliance with security standards, access controls, audit requirements, segregation of duties, and governance standards
Partner with ServiceNow Support and third-party vendors on escalations and defect resolutions
Collaborate with architects, analysts, developers, infrastructure teams, and stakeholders
Drive automation, process optimization, technical debt reduction, monitoring enhancements, and continuous improvement
Maintain architecture diagrams, runbooks, support procedures, integration documentation, DR plans, and knowledge articles
Provide technical guidance and mentorship to junior administrators and support personnel
Adhere to Agile, ITIL, ServiceNow best practices, and enterprise change management standards

Requirements

What you’ll need

Associate degree or equivalent
3-5 years of relevant work experience
Bachelor's degree or equivalent work experience
5+ years of experience with ServiceNow platform as Development/Operations/Administration
Proven expertise in managing the ServiceNow Platform in large enterprise environment
Strong knowledge of ITSM processes and modules (Incident, Problem, Change, CMDB, etc.)
Proficiency in JavaScript, Flow Designer, Business Rules, Script Includes, and UI Policies
Strong knowledge of ITIL, Agile, and DevOps methodologies
Strong experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation
Excellent communication and documentation skills

Benefits

Comp & perks

Variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role
Vacation time
Sick time
401(k)
Health insurance
Dental insurance
Life insurance
Inclusive and accessible recruitment process
Reasonable accommodation for individuals with disabilities