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Systems Administrator II – ServiceNow
Ameriprise Financial Services, LLC. Provide system administration, operational support, and technical expertise for the ServiceNow platform .
Posted 11/6/2026full-timeMinneapolis • Minnesota • United StatesMid-LevelSenior💰 $76,300 - $104,900 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow platform administration, configuration, and integration, with a strong focus on ITSM processes and Agile methodologies. Capable of leading incident management, automation initiatives, and ensuring compliance with security and governance standards.
Highest-signal resume keywords
ServiceNow Platform ManagementITSM ProcessesJavaScript ProficiencyServiceNow Certified Application Developer (CAD)ServiceNow Certified System Administrator (CSA)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConfigurationREST APIsSOAP APIsFlow DesignerBusiness RulesScript IncludesUI PoliciesIncident ManagementProblem ManagementChange Management
Soft Skills
Excellent CommunicationDocumentation SkillsMentorship
Tools & Technologies
MID ServersIntegrationHubOperational DashboardsKPI ReportingAgile MethodologiesITIL Processes
Certifications & Qualifications
ServiceNow Certified Application Developer (CAD)ServiceNow Certified System Administrator (CSA)
Industry Keywords
ITOMHRSDCMDBDiscoveryService CatalogKnowledge ManagementBusiness ContinuityDisaster RecoverySecurity StandardsGovernance Standards
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Provide system administration, operational support, and technical expertise for the ServiceNow platform
- Manage platform configuration, maintenance, monitoring, troubleshooting, and overall health
- Support ServiceNow applications including ITSM, ITOM, HRSD, CMDB, Discovery, Service Catalog, Knowledge Management, and custom applications
- Manage Incident, Request, Problem, and Operational Support queues in accordance with established SLAs
- Implement and maintain enterprise integrations using MID Servers, REST APIs, SOAP APIs, and IntegrationHub
- Monitor performance, availability, integrations, scheduled jobs, event logs, and system health metrics
- Develop and maintain operational dashboards, KPIs, and reporting
- Lead platform triage and coordinate recovery during Major Incident Management events
- Perform root cause analysis and lead Problem Management and continual service improvement activities
- Support releases, deployments, production readiness reviews, change implementations, and post-deployment validation
- Execute platform maintenance including upgrades, patching, cloning, instance refreshes, certificate renewals, and health remediation
- Develop, maintain, and test Disaster Recovery and Business Continuity procedures
- Ensure compliance with security standards, access controls, audit requirements, segregation of duties policies, and governance standards
- Maintain architecture diagrams, operational runbooks, support procedures, integration documentation, disaster recovery plans, and knowledge articles
- Partner with ServiceNow Support and third-party vendors on escalations and defect resolution
- Collaborate with architects, business analysts, developers, infrastructure teams, and platform stakeholders
- Drive automation, process optimization, technical debt reduction, monitoring enhancements, and continuous improvement
- Provide technical guidance and mentorship to junior administrators and support personnel
- Adhere to Agile methodologies, ITIL processes, ServiceNow best practices, and enterprise change management standards
- Provide occasional after-hours, weekend, and on-call support for critical incidents, maintenance, deployments, and operational needs
Requirements
What you’ll need- Associate degree or equivalent work experience
- 3 to 5 years of relevant work experience
- 3+ years of experience with the ServiceNow platform in a development, operations, or administration capacity
- Proven expertise managing the ServiceNow platform within a large enterprise environment
- Strong knowledge of ITSM processes and modules (Incident, Problem, Change, CMDB, etc.)
- Proficiency in JavaScript, Flow Designer, Business Rules, Script Includes, and UI Policies
- Strong knowledge of ITIL, Agile, and DevOps methodologies
- Strong experience with ServiceNow configuration, scripting, integrations (REST and SOAP APIs), and automation
- Excellent communication and documentation skills
- Valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States
- Exposure to HRSD, SecOps, or GRC modules is preferred
- Bachelor's degree or equivalent is preferred
- ServiceNow Certified Application Developer (CAD) is preferred
- ServiceNow Certified System Administrator (CSA) is preferred
- Experience with ServiceNow ITOM, including Discovery, Event Management, and Service Mapping, is preferred
Benefits
Comp & perks- Bonus, commissions, and/or long-term incentives depending on the role
- Vacation time
- Sick time
- 401(k)
- Health insurance
- Dental insurance
- Life insurance
- Flexibility to work from home one (1) day per week
- Reasonable accommodation support during the application or interview process