Team Lead – Operations

Ameriprise Financial Services, LLC

. Provide day-to-day work direction and leadership for direct reports .

Posted 10/12/2026full-timeMinneapolis • Minnesota • United StatesSenior💰 $62,300 - $85,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to develop and motivate a customer service team while ensuring high standards of service and transaction processing. Possesses expertise in customer service processes and effective communication skills to resolve complex issues and drive process improvements.

Highest-signal resume keywords

Customer Service LeadershipCoaching and DevelopmentProcess Improvement ImplementationPerformance ManagementCustomer Service Standards

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service ProcessesTransaction ProcessingPerformance MetricsProcess Improvement TechniquesRegulatory Compliance

Soft Skills

Organizational SkillsCommunication SkillsProblem-Solving Skills

Certifications & Qualifications

High School DiplomaGEDBachelor’s Degree (Preferred)

Industry Keywords

Customer ServiceLeadershipTeam DevelopmentAmeriprise Procedures

About the role

Key responsibilities & impact

Provide day-to-day work direction and leadership for direct reports
Drive customer-focused, world-class service solutions for advisors, clients, or relationship partners
Develop and motivate a team
Drive implementation of process improvements within a team
Ensure maintenance of a high level of customer service
Lead and coach direct reports on transaction processing and customer service standards and techniques
Assist and coach direct reports in resolving complex or high-priority service issues, or resolve issues directly as necessary
Manage direct report workload and guide prioritization to meet or exceed accuracy, transaction processing, and call quality metrics and standards
Participate in and provide subject matter expertise on cross-functional projects and process improvement teams
Provide feedback through effective performance management practices
Ensure employees develop skills promoting team and individual success
May assist in customer service initiatives or other business-driven projects

Requirements

What you’ll need

High School Diploma or GED
3-5 years of relevant experience
Previous experience working on a customer service team
Strong working knowledge of customer service processes, policies, techniques, and applicable regulations
Prior experience coaching or providing indirect leadership to others
Strong organizational and communication skills
Ability to explain complex issues in a clear, understandable manner
Valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States
Bachelor’s degree or equivalent (4-years) preferred
Previous direct leadership experience preferred
Experience with Ameriprise procedures and policies preferred

Benefits

Comp & perks

Variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role
Vacation time
Sick time
401(k)
Health insurance
Dental insurance
Life insurance
Flexible work arrangement: work from home one (1) day per week
Reasonable accommodation support for individuals with disabilities