IT Help Desk

AmeriSave Mortgage Corporation

. Provide tier 1 level technical and procedural assistance via phone, email and chat .

Posted 10/20/2026full-timeRemote • United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in diagnosing and resolving technical hardware and software issues while providing exceptional tier 1 support. Strong communication skills and attention to detail are essential for assisting users and documenting resolutions effectively.

Highest-signal resume keywords

Windows 11 KnowledgeMicrosoft O365 Suite ProficiencyProblem Analysis SkillsExcellent Communication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem-Solving SkillsLearning SkillsInitiative SkillsProfessional Manner

Industry Keywords

Tier 1 SupportHelp Desk ProceduresTechnical AssistanceIssue ResolutionDocumentationRemote Work Requirements

About the role

Key responsibilities & impact

Provide tier 1 level technical and procedural assistance via phone, email and chat
Diagnose and resolve technical hardware and software issues
Research issues using available information resources
Implement issue resolution and/or advise users on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Redirect problems to tier 2 and tier 3 level support as required
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes and updates
Assist senior IT staff as needed

Requirements

What you’ll need

Bachelor’s degree preferred; some college coursework required
Working knowledge of Windows 11
Working knowledge of Microsoft O365 suite
Ability to assist others with complex issues in a professional manner
Learning and initiative skills
Strong problem analysis and problem-solving skills
Attention to detail
Excellent written and verbal communication skills
High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet
Minimum internet speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use)

Benefits

Comp & perks

401(k)
Dental insurance
Disability insurance
Employee discounts
Health insurance
Life insurance
Paid time off
12 paid holidays per year
Paid training
Referral program
Vision insurance
Referral bonuses