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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer engagement within the pharmaceutical and medical industry, particularly in oncology and hematology. Proficient in market access, reimbursement, and coding for infused products, with a strong understanding of site-of-care landscapes and operational barriers.
Highest-signal resume keywords
Account Management ExperienceMarket Access KnowledgeReimbursement ExpertiseInfused Therapy AdministrationClinical or Scientific Degree
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningSite-of-Care Intelligence DevelopmentCoding and Billing for Infused ProductsClinical Administration ProceduresIdentifying Operational BarriersCustomer CommunicationData AnalysisHealthcare ComplianceTravel ManagementInfusion Service Settings Evaluation
Soft Skills
Customer EngagementInterpersonal CommunicationCollaborationProblem-SolvingEthical Engagement
Industry Keywords
Pharmaceutical IndustryHome InfusionOncologyHematologyRare DiseasePayer ConsiderationsPatient Support ServicesHealthcare TrendsSite-of-Care LandscapeClinical Experience
About the role
Key responsibilities & impact- Assess, plan, and execute programs designed to support product administration options across designated sites of care
- Engage sites of care across the Gulf Coast and Great Plains
- Develop deep account intelligence for targeted home infusion providers, clinics, and other sites of care
- Characterize outpatient administration options and the site-of-care landscape within assigned geographies
- Engage sites to understand their interest in and ability to administer the product
- Identify geographic or site-of-care gaps and develop plans to evaluate site interest and administration capabilities
- Provide sites with an overview of the product and general clinical administration procedures
- Identify clinical, operational, and economic barriers affecting product administration
- Develop account plans to guide next best actions
- Provide access-related education, including product-specific coding and billing information
- Apply knowledge of payer considerations, reimbursement, billing, and coding for infused products
- Coordinate with reimbursement/access and patient support functions
- Support coordination and customer communication related to contracting setup readiness
- Serve as the lead site-of-care point of contact with Sales, Account Management, Patient Support Services, and reimbursement/access functions
- Communicate with Medical and other internal stakeholders to support site engagement
- Share site-of-care insights, trends, barriers, and opportunities with internal partners
- Align with in-field partners on account context, insights, and next steps
- Ensure customer interactions comply with Amgen policies, regulatory requirements, and approved materials
- Model ethical, patient-centric, and professional engagement
Requirements
What you’ll need- Doctorate degree OR Master’s degree and 2 years of Business, Clinical, or Science experience OR Bachelor’s degree and 4 years of Business, Clinical, or Science experience OR Associate’s degree and 8 years of Business, Clinical, or Science experience OR High school diploma / GED and 10 years of Business, Clinical, or Science experience
- Bachelor’s degree required; Business, Clinical, or Science discipline preferred
- Minimum of 4 years of pharmaceutical/medical industry or home infusion/clinic experience
- Minimum of 2 years of account management experience in oncology, hematology, or rare disease, including experience with infused therapies
- Minimum of 2 years of experience with market access/site-of-care customer segments and reimbursement for infused products, including commercial and government payers and billing/coding
- Ability to travel greater than 50%, including overnight and occasional weekend commitments
- Advanced clinical or scientific degree, such as RN, PharmD, or MPH, or prior clinical experience
- Hematology or oncology reimbursement experience
- Direct experience identifying and evaluating available sites of care across infusion service settings
- Recent launch experience with infused products
- Strong account management and customer engagement capabilities
- Ability to develop and apply detailed account and site-of-care intelligence
- Understanding of infused therapy administration environments and site-of-care models
- Knowledge of market access, reimbursement, coding, and billing considerations for infused products
- Ability to identify and characterize clinical, operational, and economic barriers
- Ability to work effectively across Sales, Medical Affairs, Patient Support Services, and reimbursement/access functions
- Strong understanding of healthcare issues, customer trends, and the broader site-of-care landscape
- Ability to manage a geographically broad territory and extensive travel requirements
Benefits
Comp & perks- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
- Group medical, dental and vision coverage
- Life and disability insurance
- Flexible spending accounts
- Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible
- Career development opportunities
- Financial plans with opportunities to save towards retirement or other goals
- Work/life balance support