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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Specialty Pharmacy and Buy & Bill reimbursement, with a strong focus on strategic planning, analytics, and operational excellence. Proven ability to lead and develop high-performing teams while ensuring compliance and effective communication across cross-functional stakeholders.
Highest-signal resume keywords
Field LeadershipMarket Access ExpertiseReimbursement KnowledgeTeam DevelopmentStrategic Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reimbursement ExpertiseMarket Intelligence AnalysisPerformance Data UtilizationOperational ExcellenceCustomer EngagementPayer Policy UnderstandingCoding KnowledgeBusiness AcumenAnalyticsPerformance Management
Soft Skills
Executive CommunicationCoachingInfluenceRelationship BuildingPresentation Skills
Tools & Technologies
CRMData Quality InsightsPerformance Frameworks
Industry Keywords
HealthcarePharmaceuticalSpecialty PharmacyBuy & BillMedicareMedicaidCustomer ServiceComplianceTalent DevelopmentAccess Barriers
About the role
Key responsibilities & impact- Lead the Respiratory Field Reimbursement organization through Senior Managers who lead Field Reimbursement Managers
- Set the capability’s vision, operating model, priorities, and performance expectations
- Develop strong leaders and translate enterprise access strategy into consistent field execution
- Use market intelligence and performance data to improve patient access and customer experience
- Lead, coach, and hold Senior Managers accountable
- Build FRM teams through goals, feedback, development, talent planning, and performance standards
- Connect field activity, customer insights, access trends, capacity, and business outcomes through performance frameworks
- Use analytics, reporting, CRM, and data-quality insights to identify gaps and guide action
- Maintain Specialty Pharmacy and Buy & Bill reimbursement expertise
- Monitor payer, channel, competitive, and stakeholder trends; identify access barriers and recommend solutions
- Deliver compliant access experiences through reimbursement expertise, customer engagement, issue resolution, coordination, and oversight
- Align with Sales, Key Account Management, Market Access, Medical, Patient Services/HUB, Operations, Training, Legal, and Compliance
- Develop executive-ready presentations and business reviews
- Lead readiness for new indications, launches, geographic expansion, and evolving access models
- Drive operational excellence through resource allocation, capacity and business planning, escalation management, technology adoption, and follow-through
- Spend time in the field coaching leaders, assessing execution, strengthening capabilities, and reinforcing priorities
Requirements
What you’ll need- Doctorate degree; OR Master’s degree and 5 years of customer service and/or leadership experience; OR Bachelor’s degree and 7 years of customer service and/or leadership experience; OR Associate’s degree and 12 years of customer service and/or leadership experience; OR High school diploma/GED and 14 years of customer service and/or leadership experience
- Minimum eight years of progressive experience in field leadership, market access, reimbursement, healthcare, pharmaceutical, or related experience
- Experience leading field-based teams and developing leaders, including directly managing people leaders or managers
- Expertise in both Specialty Pharmacy and Buy & Bill reimbursement, including dual-benefit product models
- Strong strategic planning, analytical reasoning, and business acumen
- Understanding of reimbursement, payer policy, coverage, coding, payment, distribution, and affordability across Commercial, Medicare, and Medicaid environments
- Experience building and leading high-performing teams through coaching, performance management, talent development, and accountability
- Ability to establish priorities, translate strategy into execution, and manage complex priorities across a matrixed organization
- Exceptional executive communication, written, verbal, presentation, and facilitation skills
- Ability to lead through influence and build trusted cross-functional relationships
- Commitment to ethical, legal, and compliance standards
- Must be able to travel up to 50% by automobile or plane
- Must have a valid driver’s license with a clean driving record
Benefits
Comp & perks- Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
- Group medical, dental and vision coverage
- Life and disability insurance
- Flexible spending accounts
- Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible
- Career development opportunities
- Financial plans with opportunities to save towards retirement or other goals
- Work/life balance support