Director, Patient Experience - US Obesity and Related Conditions

Amgen

. Lead strategy for a connected patient experience across point-of-care, onboarding, persistence, patient stories, and community engagement .

Posted 11/4/2026full-timeRemote • United StatesLead💰 $184,336 - $249,396 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading patient experience strategies, integrating marketing and sales initiatives, and collaborating with cross-functional teams to enhance patient engagement and support. Proven ability to design and implement patient journeys while managing resources and budgets effectively.

Highest-signal resume keywords

Patient Experience LeadershipPatient Engagement StrategyCross-Functional CollaborationMarketing/Sales ExperienceJourney Design Expertise

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Journey DesignMarketing Strategy DevelopmentProgram ManagementBudget PlanningPerformance Measurement

Soft Skills

Team LeadershipStrategic PlanningCross-Functional InfluenceCommunication Skills

Industry Keywords

Pharmaceutical ExperienceHealthcare ExperienceConsumer Health ProgramsDirect-to-Patient PathwaysPatient Support Programs

About the role

Key responsibilities & impact

Lead strategy for a connected patient experience across point-of-care, onboarding, persistence, patient stories, and community engagement
Partner with the Direct to Patient team to integrate relevant DTP pathways and touchpoints
Define priorities and principles for patient experience programs
Translate patient and caregiver needs into connected programs
Identify journey gaps and opportunities with Consumer, HCP, DTP, and patient support teams
Establish the community, ambassador, and influencer approach with Corporate Affairs and Patient Advocacy
Define the operating model, partner roles, and engagement principles for community development
Coordinate patient experience tactics, education, and training with physicians, field teams, HCP Promotion, and Sales Training
Partner with HCP and field stakeholders to define handoffs, materials, timing, and education requirements
Coordinate with Consumer, HCP, digital, access, Medical, Legal, Regulatory, Patient Advocacy, Corporate Affairs, Sales Training, and agency partners
Set ownership, decision rights, and working processes across teams
Lead and develop the Patient Experience team
Guide budget and resource planning
Establish measures and use feedback, engagement, and performance learning to improve the journey
Communicate strategy, progress, decisions, and risks to senior leaders and cross-functional stakeholders

Requirements

What you’ll need

Doctorate degree and 2 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR
Master's degree and 4 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR
Bachelor's degree and 6 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR
Associate's degree and 10 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR
High school diploma / GED and 12 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization
Demonstrated success leading patient experience, patient engagement, patient support, or consumer health programs
Experience designing patient journeys across point of care, onboarding, persistence, or Direct-to-Patient pathways
Experience partnering with HCP Promotion, Corporate Affairs, Patient Advocacy, field teams, or Sales Training
Strong team leadership, strategic planning, and cross-functional influence skills
Pharmaceutical, healthcare, consumer health, or other regulated-industry experience preferred
Sponsorship for this role is not guaranteed

Benefits

Comp & perks

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible
Career development opportunities
Work/life balance support