Director, Respiratory Patient Experience – Access

Amgen

. Lead the patient experience strategy for the respiratory portfolio, connecting brand priorities with access and reimbursement capabilities .

Posted 10/6/2026full-timeRemote • United StatesSenior💰 $199,390 - $269,764 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading patient experience strategies and access marketing within the healthcare sector, with a strong focus on developing and improving patient and HCP journeys. Proven ability to manage cross-functional teams and leverage insights to drive strategic initiatives and performance outcomes.

Highest-signal resume keywords

Patient Experience StrategyAccess MarketingTeam LeadershipPatient Support StrategiesUS Payer Dynamics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio StrategyDynamic PlanningPerformance MeasuresCapability RoadmapsService Model Requirements

Soft Skills

Strong CommunicationStrategic ThinkingChange LeadershipFacilitationPresentation Skills

Certifications & Qualifications

Doctorate DegreeMaster’s DegreeBachelor’s Degree

Industry Keywords

Patient AccessMarket AccessBrand MarketingHealthcare FieldPatient Support Capabilities

About the role

Key responsibilities & impact

Lead the patient experience strategy for the respiratory portfolio, connecting brand priorities with access and reimbursement capabilities
Serve as the respiratory Patient Experience Lead and primary PAR interface to the brand team
Own post-script journey effectiveness and prioritization
Integrate PAR and cross-functional partners around the patient and provider journey
Lead patient experience and access marketing strategy with brand partners
Design future-state patient and HCP journeys and define service model requirements
Lead the Tezspire Patient Journey working team
Chair the monthly Portfolio Journey Council and manage its agenda, performance reviews, improvement pipeline, follow-up, and accountabilities
Govern intake and prioritization of portfolio requests and develop investment recommendations
Use patient, caregiver, provider, field, payer, competitive, and operational insights to identify unmet needs and journey friction
Define journey objectives, scorecard measures, and performance narratives; deliver QBRs and executive updates
Translate portfolio needs into capability roadmaps and service requirements
Shape access and reimbursement messages, materials, resources, and training needs for HCP and patient audiences
Lead, coach, and develop the Patient Experience team supporting the portfolio

Requirements

What you’ll need

Doctorate degree and 4 years of relevant experience OR Master’s degree and 8 years of relevant experience OR Bachelor’s degree and 10 years of relevant experience
At least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources
Experience in patient access, access marketing, patient support, market access, brand marketing, or a related healthcare field
Experience developing patient support strategies and improving patient or HCP experiences across complex access journeys
Demonstrated ability to lead portfolio strategy, dynamic planning, or cross-functional initiatives in a matrixed organization
Understanding of US payer dynamics, reimbursement, patient access barriers, and patient support capabilities and services
Experience using patient, customer, market, and operational insights to set priorities, define outcomes, and recommend action
Experience establishing performance measures and translating results into executive insights, recommendations, QBRs, or business reviews
Experience leading, coaching, and developing teams; able to influence senior leaders and partners without direct authority
Strong communication, facilitation, presentation, strategic thinking, and change leadership skills
Ability to balance patient and provider needs, brand priorities, and enterprise considerations

Benefits

Comp & perks

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
A discretionary annual bonus program
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible
Career development opportunities
Work/life balance
Financial plans with opportunities to save towards retirement or other goals