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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and developing high-performing teams in account management, with a strong focus on strategic account planning, stakeholder engagement, and navigating complex reimbursement environments. Proven ability to drive business outcomes through effective leadership, data-driven decision-making, and cross-functional collaboration.
Highest-signal resume keywords
Strategic Account PlanningTeam LeadershipReimbursement KnowledgeContracting ExperienceBusiness Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementSales StrategyPerformance ReviewData AnalysisContract NegotiationReimbursement CodingBenefit VerificationPrior AuthorizationRevenue Cycle ManagementPatient Financial Navigation
Soft Skills
Executive CommunicationProblem SolvingInfluenceChange LeadershipTeam Development
Industry Keywords
Rare DiseaseSpecialty TherapeuticsInfusion CentersHealth SystemsIDNsGPOsSpecialty PharmaciesClinical StakeholdersOperational StakeholdersCross-Functional Planning
About the role
Key responsibilities & impact- Lead, coach, and develop a team of Key Account Managers
- Establish priorities, performance standards, expectations, and accountability for business outcomes and compliant execution
- Build team capability in strategic account planning, stakeholder engagement, contracting, access, site enablement, and account data and insights
- Attract, select, develop, and retain KAM talent
- Lead regular team business and account strategy reviews
- Translate national and portfolio strategy into geography- and account-specific priorities and execution plans
- Identify access, operational, economic, and care-delivery barriers affecting rare disease patient access
- Lead account strategy and business reviews using data and field insights
- Support stakeholder mapping and engagement with clinical, administrative, and operational stakeholders
- Provide leadership and oversight for account contracting opportunities
- Address barriers related to contracting, customer membership, ordering, distribution, formulary or pathway decisions, and product availability
- Guide reimbursement readiness, inventory practices, ordering processes, patient financial navigation, and buy-and-bill workflows
- Enable sites of care through education, workflow support, and coordinated resources
- Lead coordinated field execution with sales, medical, patient services, market access, pricing, trade, analytics, brand, and legal/compliance partners
- Represent the account perspective and voice of the customer in cross-functional planning
- Monitor performance, remove execution barriers, and adapt priorities
- Provide feedback on customer needs, field execution, program effectiveness, competitive dynamics, reimbursement trends, and operational barriers
Requirements
What you’ll need- Doctorate degree and 4 years of sales, marketing, account management, or related commercial experience, OR Master’s degree and 8 years of such experience, OR Bachelor’s degree and 10 years of such experience
- 4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources
- Experience leading account management or field commercial teams serving complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care
- Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments
- Demonstrated ability to lead strategic account planning, account performance reviews, and multifunctional account teams
- Knowledge of reimbursement, coding, benefit verification, prior authorization, clinic revenue-cycle considerations, and site-of-care decision drivers
- Experience with contracting, account negotiation, IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care
- Strong business acumen and ability to interpret account economics, reimbursement information, and performance data
- Executive communication, problem solving, influence, and change leadership skills across clinical, administrative, and internal stakeholders
- Patient-centered, compliant approach to customer engagement, solution development, and team leadership
Benefits
Comp & perks- Comprehensive employee benefits package
- Retirement and Savings Plan with generous company contributions
- Group medical, dental and vision coverage
- Life and disability insurance
- Flexible spending accounts
- Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Bi-annual company-wide shutdowns
- Flexible work models, including remote work arrangements, where possible
- Career development opportunities
- Work/life balance
- Approximately 40–60% travel, including customer meetings, field coaching, internal planning, and industry events