Key Account Director – Neurology, Rare Disease

Amgen

. Lead a team of Key Account Managers responsible for addressing operational and access challenges related to appropriate therapies .

Posted 10/31/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading account management teams within the rare disease sector, focusing on strategic account planning, stakeholder engagement, and operational excellence. Proven ability to enhance patient access through effective reimbursement strategies and cross-functional collaboration.

Highest-signal resume keywords

Account Management LeadershipStrategic Account PlanningReimbursement KnowledgePeople LeadershipRare Disease Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ManagementMarketing StrategyAccount Performance ReviewsContract NegotiationData AnalysisBenefit VerificationPrior AuthorizationRevenue Cycle ManagementOperational StrategyPatient Financial Navigation

Soft Skills

Executive CommunicationProblem SolvingInfluenceChange LeadershipTeam Development

Industry Keywords

Rare DiseaseSpecialty TherapeuticsBiologicsInfusion CentersHealth SystemsIDNsGPOsSpecialty PharmaciesBuy-and-Bill EnvironmentSite of Care Decision Drivers

About the role

Key responsibilities & impact

Lead a team of Key Account Managers responsible for addressing operational and access challenges related to appropriate therapies
Reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment
Set direction and build team capability to identify account-level barriers and execute targeted strategies
Grow the overall rare disease business in assigned accounts and market
Strengthen clinic readiness, optimize buy-and-bill operations, and support a reliable patient experience across the rare disease treatment journey
Lead, coach, and develop KAMs, establishing priorities, performance standards, expectations, and accountability
Build KAM capability in strategic account planning, stakeholder engagement, contracting, access, site enablement, and account data and insights
Attract, select, develop, and retain KAM talent
Lead regular team business and account strategy reviews, allocate resources, share best practices, monitor performance, and ensure compliant execution
Translate national and portfolio strategy into geography- and account-specific priorities and execution plans
Assess access, operational, economic, and care-delivery barriers across assigned accounts
Lead account strategy and business reviews using data and field insights to create action plans and performance measures
Support stakeholder mapping and engagement with priority clinical, administrative, and operational stakeholders
Oversee account contracting opportunities, internal approvals, compliant negotiation, and execution
Address barriers related to contracting, customer membership, ordering, distribution, formulary or pathway decisions, and product availability
Improve reimbursement readiness, inventory practices, ordering processes, patient financial navigation, and buy-and-bill workflows
Enable sites of care through education, workflow support, and coordinated resources
Lead coordinated field execution with sales, medical, patient services, market access, pricing, trade, analytics, brand, and legal/compliance partners
Represent the account perspective and voice of the customer in cross-functional planning
Monitor team and account performance, remove execution barriers, and adapt priorities
Provide internal partners with feedback on customer needs, field execution, program effectiveness, competitive dynamics, reimbursement trends, operational barriers, and opportunities to strengthen patient access

Requirements

What you’ll need

Doctorate degree and 4 years of sales, marketing, account management, or related commercial experience OR Master’s degree and 8 years of sales, marketing, account management, or related commercial experience OR Bachelor’s degree and 10 years of sales, marketing, account management, or related commercial experience
4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources
Approximately 40–60% travel, including customer meetings, field coaching, internal planning, and industry events
Demonstrated strength as a people leader, including building trust, developing talent, and holding teams to a high standard of behaviors and results
Experience leading account management or field commercial teams serving complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care
Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments
Demonstrated ability to lead strategic account planning, account performance reviews, and multifunctional account teams
Knowledge of reimbursement, coding, benefit verification, prior authorization, clinic revenue-cycle considerations, and site-of-care decision drivers
Experience with contracting, account negotiation, IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data
Executive communication, problem solving, influence, and change leadership skills across clinical, administrative, and internal stakeholders
A patient-centered, compliant approach to customer engagement, solution development, and team leadership

Benefits

Comp & perks

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible
Career development opportunities
Work/life balance
Financial plans with opportunities to save towards retirement or other goals
Health and welfare plans for staff and eligible dependents