Key Account Manager – Endocrinology, Ocular

Amgen

. Reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment .

Posted 10/31/2026full-timeRemote • North Carolina • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and sales within the rare disease and specialty therapeutics sectors, with a strong focus on operational efficiency, reimbursement processes, and stakeholder engagement. Capable of developing strategic account plans and navigating complex healthcare environments to enhance patient access and treatment outcomes.

Highest-signal resume keywords

Account Management ExperienceReimbursement KnowledgeContract Negotiation SkillsStakeholder EngagementSales Experience in Rare Disease

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningReimbursement ProcessesContractingBenefit VerificationPrior AuthorizationData AnalysisPerformance MonitoringOperational Strategy DevelopmentBuy-and-Bill Workflow OptimizationEconomic Assessment

Soft Skills

Executive CommunicationProblem SolvingInfluence SkillsAbility to Manage Competing PrioritiesPatient-Centered Approach

Industry Keywords

Rare DiseaseSpecialty TherapeuticsInfusion CentersHealth SystemsSpecialty ClinicsIDNsGPOsClinical OperationsRevenue Cycle ManagementPatient Financial Navigation

About the role

Key responsibilities & impact

Reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment
Partner with key stakeholders in targeted accounts across Amgen’s Rare Disease therapeutic areas
Unlock operational and access challenges across assigned health systems, specialty clinics, infusion centers, and sites of care
Diagnose account-level barriers and execute targeted strategies for appropriate therapy access
Strengthen clinic readiness and optimize buy-and-bill operations
Assess access, operational, economic, and care-delivery barriers across assigned accounts
Develop and execute account plans aligned with customer priorities and Amgen portfolio objectives
Build stakeholder maps and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators
Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews
Lead assigned account contracting opportunities, including internal approvals and compliant negotiation and execution
Address barriers related to contracting, customer membership, ordering, distribution, formulary or pathway decisions, and product availability
Partner with market access, pricing, trade, reimbursement, legal/compliance, sales, medical, patient services, analytics, and brand teams
Evaluate and improve buy-and-bill workflows, reimbursement readiness, inventory practices, ordering processes, and patient financial navigation
Educate and support sites of care to strengthen readiness to initiate and maintain therapy
Identify operational gaps involving referrals, scheduling, infusion capacity, care coordination, and post-initiation follow-up
Provide actionable field insights on customer needs, competitive dynamics, reimbursement trends, and operational barriers
Monitor account performance and adapt priorities in a compliant manner
Maintain account plans, affiliations, activity records, and opportunity documentation in required systems
Lead matrix planning and follow-through for priority account initiatives

Requirements

What you’ll need

Doctorate degree and 2 years of sales experience and/or related account management experience
Master’s degree and 4 years of sales experience and/or related account management experience
Bachelor’s degree and 6 years of sales experience and/or related account management experience
Associate’s degree and 10 years of sales experience and/or related account management experience
High School diploma/GED and 12 years of sales experience and/or related account management experience
Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care
Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments
Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations
Prior contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care
Understanding of clinic operations and site-of-care decision drivers
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data
Executive communication, problem solving, and influence skills across clinical and administrative stakeholders
Ability to manage competing priorities, operate independently, and execute through cross-functional teams
Patient-centered, compliant approach to customer engagement and solution development
Approximately 40–60% travel within an assigned geography, including customer meetings, internal planning, and industry events

Benefits

Comp & perks

Comprehensive employee benefits package
Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible
Career development opportunities
Work/life balance
Financial plans with opportunities to save towards retirement or other goals