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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Electronic Health Records (EHR) systems and their application within Integrated Delivery Networks (IDNs), along with strong analytical skills and customer-facing experience. Capable of developing strategies that enhance patient access and support healthcare initiatives through effective communication and collaboration.
Highest-signal resume keywords
EHR Systems ExpertiseCustomer-Facing ExperiencePharmaceutical/Biotech Industry KnowledgeAnalytical SkillsExperience with EHR Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EHR SystemsMedical CapabilitiesHealthcare Market UnderstandingHealth Information TechnologyEHR Reporting ToolsEpicCernerAllscriptsEClinicalWorksCritical Thinking
Soft Skills
Customer Service MindsetStrong Eye for Business
Tools & Technologies
CRM ToolsEHR Products
Industry Keywords
Integrated Delivery NetworksPatient AccessHealthcare TrendsValue-Based InitiativesCare Management
About the role
Key responsibilities & impact- Secure coverage for Amgen brands and support patient access
- Develop and execute strategies for Integrated Delivery Network customer segments
- Support and educate accounts using MAC-approved materials related to Electronic Health Records
- Directly manage prioritized accounts within the regional geography
- Advise directors and senior managers on strategy, messaging, tools, and resources for IDNs and health systems in the EHR space
- Educate health systems on leveraging EHR platforms, including clinical decision support, reporting tools, alerts, order sets, patient portals, and reminders
- Work with the Medical Value and Access team, MSLs, and cross-functional partners on population health strategies and value-based initiatives
- Gather EHR customer insights and assess opportunities with cross-functional medical and commercial account teams
- Manage the customer account prioritization process for MV Health IT Liaisons
- Contribute to scalable EHR-enabled tools and resources across therapeutic areas
- Deliver EHR insights and education to internal partners and customers
- Create and complete key account plans and initiatives
- Train and communicate with MSLs and KAMs on MVHIT and EHR programs and resources
- Engage customers in a field-facing capacity using appropriate methods and MAC-approved materials and messaging
- Use CRM tools for territory scheduling and call documentation
- Support business initiatives, care management evolution, quality and care initiatives, and HIT implementation
- Provide feedback and support on targeting strategies, KPIs, and POAs
- Travel up to 50% may be required
Requirements
What you’ll need- Doctorate degree OR Master’s degree and 2 years of Medical Capabilities experience OR Bachelor’s degree and 4 years of Medical Capabilities experience OR Associate’s degree and 8 years of Medical Capabilities experience OR High school diploma / GED and 10 years of Medical Capabilities experience
- Experience in pharmaceutical/biotech industry or hospital system
- Understanding of or familiarity with EHR systems within IDNs
- Hands-on experience with EHR products, such as Epic, Allscripts, eClinicalWorks, and Cerner
- Strong preference for experience with Epic and Cerner products
- An understanding of the impact of healthcare market and legislative trends that impact Health Systems, Pharma, Payers
- Experience in applying health information technology in in-patient and ambulatory settings
- Strong eye for business, analytical skills, and critical thinking ability
- Demonstrated customer-facing experience with a strong customer service mindset
- Good understanding of IDNs and key partners
- Experience with EHR reporting tools
- Sponsorship for this role is not guaranteed
Benefits
Comp & perks- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
- Group medical, dental and vision coverage
- Life and disability insurance
- Flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible
- Career development opportunities
- Financial plans with opportunities to save towards retirement or other goals
- Work/life balance