Patient Access Liaison, Manager – Rare Disease

Amgen

. Support patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies .

Posted 10/9/2026full-timeRemote • Florida • United StatesSeniorLead💰 $158,394 - $222,256 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient services, access and reimbursement processes, and compliance with HIPAA and FDA regulations. Proficient in managing complex patient situations and collaborating with cross-functional teams to enhance patient access to therapies.

Highest-signal resume keywords

Patient Services ExperienceAccess And Reimbursement KnowledgePrior Authorization ProcessesHIPAA ComplianceAnalytical And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reimbursement ProcessesCoding And BillingDenied Claims ManagementBuy-And-Bill SupportClinical BackgroundMicrosoft Office ProficiencyCRM SystemsAI ToolsPatient Support ProgramsHealthcare Reimbursement Systems

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationAbility To Manage Complex SituationsProblem-Solving SkillsCollaboration Skills

Industry Keywords

HIPAA GuidelinesFDA Regulatory RequirementsOIG Compliance GuidelinesRare Disease ExperienceInfused Pharmaceutical Therapies

About the role

Key responsibilities & impact

Support patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies
Explain payer requirements, prior authorization processes, reimbursement considerations, and patient support resources
Address reimbursement barriers and educate patients and providers on coverage and financial assistance programs
Partner with Market Access, Medical Affairs, Advocacy, Marketing, Case Management, and Site of Care teams
Serve as a resource on patient access and reimbursement for infused and specialty therapies
Assist with insurance benefits, prior authorization requirements, and reimbursement processes
Identify and resolve coverage questions, prior authorization barriers, and denied claims
Provide education on coding and billing considerations
Develop relationships with patients and caregivers through phone, virtual, and in-person engagement
Secure written or electronic HIPAA authorization within the assigned geography
Assess patient needs and provide education and access resources
Provide information on co-pay assistance, national foundations, and free drug programs
Educate physician offices and sites of care on therapy coverage pathways and reimbursement processes
Investigate patient access challenges before and after infusion
Review denied claims and identify potential next steps
Escalate complex or systemic reimbursement issues to internal stakeholders
Coordinate with internal and external partners to ensure appropriate resources are available
Share field insights regarding payer policies and reimbursement challenges
Adhere to company policies, compliance guidance, and federal, state, and local regulations
Ensure compliance with HIPAA privacy requirements
Report adverse events and product complaints through pharmacovigilance processes
Maintain accurate documentation in Amgen’s internal system

Requirements

What you’ll need

Doctorate degree; OR Master’s degree and 2 years of patient services and/or access and reimbursement experience; OR Bachelor’s degree and 4 years of patient services and/or access and reimbursement experience; OR Associate’s degree and 8 years of patient services and/or access and reimbursement experience; OR High school diploma/GED and 10 years of patient services and/or access and reimbursement experience (Level 5)
Doctorate degree and 2 years of patient services and/or access and reimbursement experience; OR Master’s degree and 4 years of patient services and/or access and reimbursement experience; OR Bachelor’s degree and 6 years of patient services and/or access and reimbursement experience (Level 6)
Experience supporting buy-and-bill or infused pharmaceutical therapies
Rare disease or orphan drug experience
Clinical background such as nursing or allied health
Understanding of reimbursement processes, including prior authorization, appeals, and denied claims management
Knowledge of HIPAA guidelines and FDA regulatory requirements
Familiarity with internal and OIG compliance guidelines
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to manage complex patient situations and resolve access barriers
Experience working in cross-functional field teams
Proficiency in Microsoft Office, CRM, AI, and relevant systems
Access and reimbursement knowledge
Knowledge of prior authorization processes, healthcare reimbursement systems, coding and billing, and patient support programs
Compliance and privacy requirements
Ability to respond rapidly to urgent access needs
Ability to operate effectively in matrix field environments
Travel up to 50%, including occasional overnight and weekend commitments

Benefits

Comp & perks

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible
Career development opportunities
Financial plans with opportunities to save towards retirement or other goals
Work/life balance