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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Patient Access management, focusing on team performance, training, and compliance while effectively communicating with cross-functional teams. Proficient in developing key performance metrics and presentations to drive strategic business objectives.
Highest-signal resume keywords
Patient Access ManagementPeople Management ExperienceKey Performance Metrics DevelopmentHealthcare Industry KnowledgeExcellent Presentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Access ExperienceData AnalysisKnowledge of PhRMA GuidelinesInsurance and Reimbursement KnowledgePatient Education Experience
Soft Skills
Interpersonal SkillsCommunication SkillsProblem-Solving SkillsCross-Functional TeamworkProactive Demeanor
Tools & Technologies
Microsoft OfficePowerPoint
Industry Keywords
Pharmaceutical IndustryRare DiseasesHealthcare Provider EducationPatient ProgramsCompliance Guidelines
About the role
Key responsibilities & impact- Lead and manage a team of Patient Access Liaisons
- Ensure the team meets business and personal development objectives
- Manage team performance, training, and compliance
- Develop key performance metrics aligned with team efforts and company objectives
- Track each team member’s performance against key metrics
- Develop team members individually to fulfill regional role requirements
- Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications
- Ensure appropriate fundamental and ongoing team training and expertise
- Identify new patient needs and communicate them effectively with cross-functional teams
- Coordinate team participation in national and local patient meetings and events
- Oversee and support patient programs to address patient educational needs
- Develop presentations on group objectives and performance at least quarterly
- Coordinate with Area Sales Directors on teamwork, joint priorities, communication, and healthcare provider education about Amgen By Your Side services
- Provide input on the strategic direction of the business
Requirements
What you’ll need- Doctorate Degree and 2 years of Patient Access experience OR Masters Degree and 4 years of Patient Access experience OR Bachelors Degree and 6 years of Patient Access experience
- Experience in the pharma or medical industry
- People management experience or proven initiative and success developing toward people management
- Experience in rare diseases and/or applicable disorders preferred
- Facility with key performance metrics and data analysis
- Previous patient educator or patient access experience
- Previous experience calling on patients and/or healthcare providers
- Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications
- Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry
- Highly developed interpersonal, communication, problem-solving, and cross-functional teamwork skills
- Requires 50-75% regional travel, including some overnight and weekend commitments
- Excellent presentation and PowerPoint skills
- Proficient in Microsoft Office
- Professional, proactive demeanor
- Strong interpersonal skills
- Excellent written and verbal communication skills
Benefits
Comp & perks- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans and bi-annual company-wide shutdowns
- Flexible work models, including remote and hybrid work arrangements, where possible
- Career development opportunities
- Financial plans with opportunities to save towards retirement or other goals
- Work/life balance support
