Senior Manager, Commercial Insights AI – Innovation Solutions

Amgen

. Own the ongoing evolution and operation of the Market Research Agent (MR Agent), including research content, prompts, taxonomies, AI agent workflows, enhancements, issue resolution and release readiness .

Posted 11/4/2026full-timeUnited StatesSenior💰 $137,145 - $185,549 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in market research and analytics, with a strong focus on managing AI-enabled tools and coordinating cross-functional teams. Proven ability to translate business requirements into actionable insights while ensuring adherence to research and AI governance standards.

Highest-signal resume keywords

Market Research ExpertiseAI-Enabled Tool ManagementPharmaceutical Market Research ExperienceTeam Management in Matrixed OrganizationsQualitative and Quantitative Research Methods

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Market ResearchAnalyticsAI Tool ManagementRoadmap DevelopmentProject CoordinationRequirements GatheringTesting and EnhancementData Privacy StandardsGenerative AI UnderstandingOutput Evaluation

Soft Skills

CollaborationProblem-SolvingInfluenceAdaptabilityCommunication

Industry Keywords

PharmaceuticalBiotechnologyBusiness Question ScopingAgency CoordinationEvidence SynthesisStakeholder EngagementUser FeedbackTraining and CommunicationWorkflow ImprovementsAI Governance

About the role

Key responsibilities & impact

Own the ongoing evolution and operation of the Market Research Agent (MR Agent), including research content, prompts, taxonomies, AI agent workflows, enhancements, issue resolution and release readiness
Develop and maintain the MR Agent roadmap and backlog based on business priorities, user feedback and performance data
Apply qualitative and quantitative primary market research expertise to improve MR Agent capabilities and workflows
Coordinate content refreshes and enhancements with research agencies and technical partners
Serve as the primary business contact for MR Agent and resolve product and delivery issues
Partner with Amgen India to deliver and improve AI-enabled quarterly business reviews
Coordinate cross-functional inputs, timelines, quality checks and feedback with BAI and enterprise partners
Support AI-enabled evidence synthesis and executive memos using approved sources
Coordinate functional review and human approval of AI-supported outputs
Track decisions, actions, owners and timing, translating stakeholder feedback into improvements
Identify and scope practical AI use cases and lead prioritized pilots
Translate business and research requirements into functional specifications, acceptance criteria and test scenarios
Manage plans, milestones, dependencies, risks and issue logs across assigned workstreams
Coordinate AIN, ACCP and vendor deliverables and escalate resource or delivery constraints
Provide stakeholder updates and recommendations on progress, quality, adoption and unresolved decisions
Ensure solutions follow applicable research, data privacy, security and AI governance standards
Lead onboarding, training and communications for assigned solutions
Build user feedback loops and guidance to embed new capabilities into existing routines
Track adoption, engagement, cycle time, output quality and stakeholder experience

Requirements

What you’ll need

Doctorate degree and 2 years of market research, analytics or product management experience; Or Master’s degree and 6 years of market research, analytics or product management experience; Or Bachelor’s degree and 8 years of market research, analytics or product management experience; Or Associate’s degree and 10 years of market research, analytics or product management experience; Or High school diploma / GED and 12 years of market research, analytics or product management experience
At least 2 years of recent experience managing teams, projects or programs, or directing resources in matrixed organizations
Pharmaceutical or biotechnology market research experience, including business-question scoping, qualitative and quantitative methods, agency coordination, synthesis and communication of findings
Experience independently managing an AI-enabled tool, research platform or analytics product, including requirements, roadmap development, prioritization, testing and ongoing enhancement
Practical understanding of generative and agentic AI, prompts, retrieval and output evaluation
Ability to connect research and analytical evidence to business questions and communicate clear recommendations to commercial stakeholders and senior audiences
Experience coordinating multiple projects, vendors and distributed teams
Experience supporting business reviews, AI pilots or workflow improvements and enabling adoption through training, communication and user feedback
Strong collaboration, problem-solving and influence in matrixed environments
Ability to adapt to changing priorities while maintaining research rigor, quality and responsible AI practices

Benefits

Comp & perks

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
A discretionary annual bonus program
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote and hybrid work arrangements, where possible
Career development opportunities
Work/life balance
Reasonable accommodation for individuals with disabilities