FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while providing customer support and technical assistance. Capable of analyzing processes and implementing improvements to enhance service quality and customer experience.
Highest-signal resume keywords
Customer Support ExperienceTechnical SupportProcess ImprovementStrong Communication SkillsTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
OrganizationAccountabilityWillingness To HelpAbility To Learn Quickly
Industry Keywords
Customer ExperienceSupport TicketsConflict ResolutionHybrid WorkTechnology Knowledge
About the role
Key responsibilities & impact- Provide customer support via online chat
- Provide technical support for services offered to customers
- Act as an intermediary between different departments
- Promote collaboration and implement improvements focused on the customer experience
- Control and monitor support tickets to ensure compliance and efficiency
- Proactively identify and resolve conflicts
- Analyze and suggest process improvements to optimize operations and enhance service quality
Requirements
What you’ll need- Interest in learning and developing a career in customer support
- Strong communication skills and a willingness to help
- Organization and accountability
- Ability to learn quickly and work as part of a team
- Customer service experience is a plus
- Knowledge of or interest in technology and systems is a plus
- Currently pursuing or interested in starting a technical or undergraduate degree is a plus
- Availability for hybrid work in the Campinas metropolitan area, São Paulo
Benefits
Comp & perks- Eligible for the Partnership program, with the opportunity to become a company partner and share in the business's results and growth
- Flash Benefícios meal allowance
- Flash Benefícios mobility allowance or transportation voucher
- Health and dental insurance, plus life insurance, with full coverage and no payroll deductions
- Twice-yearly rewards program based on the impact generated on the company's cash flow and alignment with its culture
- Childcare or nanny allowance
- Gympass
- Partnership with SESC, providing access to gyms, holiday camps, concerts, and cinemas at affordable prices
- Collaboration and networking spaces at AMLabs Tower
- Relaxation area with beanbags and video games, a pool table, ping-pong, and foosball