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Billing Team Leader
Ampa - Legal & Professional Services. Lead, coach, and develop billing team members .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-to-end billing processes, revenue cycle management, and compliance with financial regulations, including UK VAT and SRA Accounts Rules. Proven ability to lead teams, improve operational processes, and maintain high standards of billing accuracy and quality control.
Highest-signal resume keywords
End-To-End Billing ProcessesRevenue Cycle ManagementTeam LeadershipEBilling PlatformsUK VAT Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing ManagementWIP ManagementFinancial ControlsComplex Billing RequirementsOperational Exception ResolutionQuality Control FrameworksBilling PoliciesService Level AgreementsPerformance SupportProcess Improvement
Soft Skills
Analytical SkillsOrganizational SkillsWritten CommunicationVerbal CommunicationRelationship Building
Tools & Technologies
AderantClient Billing PortalsEBilling Platforms
Industry Keywords
Legal ServicesProfessional ServicesBilling LifecycleCash CollectionStatutory RequirementsSRA Accounts RulesInformation SecurityConfidentiality Requirements
About the role
Key responsibilities & impact- Lead, coach, and develop billing team members
- Plan and allocate workloads, monitor capacity, and provide cover for business-as-usual activity and billing peaks
- Set objectives and service expectations; provide feedback, one-to-ones, performance support, and development planning
- Oversee accurate and timely end-to-end billing across teams and brands
- Coordinate standard, composite, multi-payer, split, eBilling, and complex billing requirements
- Ensure accurate application of billing instructions, rates, discounts, disbursements, write-offs, VAT treatment, payer details, budgets, and billing cycles
- Monitor queues, aged items, rejected bills, eBilling failures, unbilled WIP, and other exceptions
- Support the design, implementation, and expansion of the central billing function
- Define and embed billing policies, workflows, controls, service levels, quality checks, and standard operating procedures
- Support testing, implementation, and adoption of system and process changes, including Aderant
- Build relationships with partners, fee earners, brand leadership, finance colleagues, and business support teams
- Support management of billing lifecycle and WIP, revenue flow, cash collection, and operational insight
- Maintain billing quality-control frameworks and compliance with finance policies, VAT, SRA Accounts Rules, client terms, and statutory requirements
- Monitor service quality, turnaround times, accuracy, stakeholder experience, and team productivity
- Lead or contribute to billing and Finance Operations projects and continuous improvement initiatives
Requirements
What you’ll need- Substantial billing or revenue-cycle experience within a legal or professional services environment
- Experience supervising, coaching or leading a team in a high-volume, deadline-driven operation
- Strong understanding of end-to-end billing processes, WIP management, financial controls, and billing/revenue/collections dependencies
- Experience with eBilling platforms, client billing portals, and structured client billing guidelines
- Working knowledge of UK VAT, SRA Accounts Rules where relevant, and cross-border billing considerations
- Experience handling complex billing requirements and resolving operational exceptions
- Proven ability to build relationships with partners, senior stakeholders, and operational teams
- Experience improving processes, documenting controls, and supporting operational or systems change
- Strong analytical and organisational skills
- Excellent written and verbal communication skills
- High integrity, discretion, and awareness of information security and confidentiality requirements
Benefits
Comp & perks- Agile working and a blended approach to where and how employees work
- Flexible working arrangements based on individual needs and preferences
- Home and office based work across UK hubs
- Equal opportunities workplace