Service Desk Administrator

Amplify Energy Corp

. Coordinate the day-to-day operations of the IT Helpdesk .

Posted 11/5/2026full-timeLong Beach • California • United StatesMid-LevelSenior💰 $100,000 - $112,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Helpdesk operations, including incident resolution, ticket management, and support for Microsoft 365 and endpoint technologies. Proven ability to mentor staff, optimize processes, and manage multiple priorities in a fast-paced environment.

Highest-signal resume keywords

IT Helpdesk Operations ManagementMicrosoft 365 SupportIT Service Management (ITSM) PlatformsTroubleshooting and Problem ResolutionMentoring and Training Technical Staff

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Entra ID (Azure AD)IntuneWindows Operating SystemsActive DirectoryEndpoint TechnologiesIncident ManagementTicketing SystemsProcess ImprovementCybersecurity Best PracticesInventory Management

Soft Skills

Organizational SkillsCommunication SkillsAbility to Manage Multiple PrioritiesMentoring Skills

Tools & Technologies

ITSM PlatformsTicketing SystemsMicrosoft 365Windows WorkstationsMobile DevicesPrintersConferencing SystemsBusiness Applications

Certifications & Qualifications

Bachelor's Degree in Information TechnologyITIL Foundation CertificationMicrosoft Certifications

Industry Keywords

Oil and Gas IndustryRemote OperationsField LocationsTechnical Support

Tech Stack

Tools & technologies

AzureCyber SecurityITSM

About the role

Key responsibilities & impact

Coordinate the day-to-day operations of the IT Helpdesk
Ensure timely resolution of incidents and service requests
Triage, prioritize, and assign incoming tickets to appropriate IT resources
Provide direct technical support and resolve escalated tickets
Serve as the primary escalation point for complex technical issues
Document incidents, requests, and resolutions in the ITSM platform
Develop and maintain Helpdesk procedures, knowledge base articles, and support documentation
Monitor ticket volume, response times, resolution times, and backlog
Identify process improvement and service optimization opportunities
Participate in an on-call rotation and support critical incidents outside normal business hours when necessary
Coordinate Helpdesk workload distribution and assist with task prioritization
Provide guidance, mentoring, and technical assistance to Helpdesk personnel
Assist with onboarding and training of new Helpdesk staff
Oversee support for Microsoft 365, Windows workstations, mobile devices, printers, conferencing systems, and business applications
Coordinate support for remote locations, field personnel, and offshore operations
Coordinate major incident response efforts and communications
Identify recurring issues and implement permanent corrective actions
Analyze trends and metrics to reduce ticket volumes and improve service quality
Partner with cybersecurity and infrastructure teams during security incidents and system outages
Coordinate with technology vendors and managed service providers
Assist with hardware and software procurement
Oversee inventory management of end-user technology assets
Ensure technology assets are tracked, deployed, and retired according to company policies

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
Minimum five (5) years of IT support experience
Strong experience supporting Microsoft 365, Microsoft Entra ID (Azure AD), Intune, Windows operating systems, Active Directory, and endpoint technologies
Experience using IT service management (ITSM) platforms and ticketing systems
Strong troubleshooting, organizational, and communication skills
Ability to manage multiple priorities in a fast-paced environment
Demonstrated ability to mentor and guide technical staff
Experience in the oil and gas industry (preferred)
ITIL Foundation certification (preferred)
Microsoft certifications (preferred)
Experience supporting remote operations and field locations (preferred)
Experience with cybersecurity best practices and endpoint management solutions (preferred)
Ability to sit, stand, and work at a computer for extended periods
Occasional lifting of equipment up to 50 pounds
Occasional travel to company facilities and operational locations as required

Benefits

Comp & perks

Occasional lifting of equipment up to 50 pounds
Occasional travel to company facilities and operational locations as required
Participation in an on-call rotation with support during critical incidents outside normal business hours when necessary