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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and repair, with a strong focus on customer service and relationship building. Capable of performing preventative maintenance and repairs independently while maintaining compliance with security regulations.
Highest-signal resume keywords
TroubleshootingRepairCustomer Relationship ManagementPreventative MaintenanceTechnical Product Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electronic RepairMechanical RepairService ReportingTime ManagementField Project Management
Soft Skills
Professional CommunicationCustomer FocusFlexibilityAdaptability
Tools & Technologies
Calibrated EquipmentTools Maintenance
Certifications & Qualifications
High School DiplomaCertified Trade TrainingAirport ID BadgePublic Trust Security Clearance
Industry Keywords
TSA RegulationsSensitive Security InformationAirport Security Plan
About the role
Key responsibilities & impact- Diagnose errors and technical problems and determine proper solutions
- Perform electronic and mechanical repair troubleshooting
- Maintain technical product knowledge
- Document and produce timely, detailed service reports
- Exceed company and customer requirements
- Respond to customer needs and build positive customer relationships
- Maintain tools and calibrated equipment
- Meet daily service needs at assigned sites and locations
- Plan and independently perform repairs and preventative maintenance in the field
- Schedule work based on field needs
- Cover Des Moines International Airport and surrounding areas
- Report to the Area Manager of Security Field Service
Requirements
What you’ll need- High School Diploma or equivalent
- Minimum of 3-5 years' experience in troubleshooting and repair
- Experience managing time and completing assigned small field projects
- Technically savvy; innovative, quick to learn and adapt to new technology
- Professional demeanor and customer focused
- Demonstrated professional written and oral communication skills
- Flexible and open to a fluid schedule and working environment
- Must pass a criminal background check, drug test, pre-employment physical, and credit check
- Ability to safely and successfully perform the essential physical functions of the job
- Ability to safely and successfully meet essential qualitative and/or quantitative productivity job standards
- Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations
- Must obtain the necessary public trust security clearance (eApp)
- Must be authorized to access and handle Sensitive Security Information (SSI)
- Must have a valid driver's license and dependable transportation
- Ability to travel up to 10% of the time by plane domestically and internationally
- Required Real ID and Passport for international travel
- U.S. citizenship or permanent residency (green card) required
- Must be able to work overtime and variable hours as required by business needs
- Preferred: Certified trade training
Benefits
Comp & perks- 401K with company match vested immediately
- HSA/FSA match
- 8 weeks paid parental leave
- Healthcare for now and healthcare as your family and health change
- Continuous Education Pathways
- Competitive compensation and benefits program
- Opportunity to grow with the company